Summary
Overview
Work History
Education
Skills
Additional Information
Highlighted Qualifications
Certification
Timeline
Generic

Daniela Jean-Louis

Union,USA

Summary

To obtain any position available, the experience gained will further develop my leadership skills and expand my knowledge.

Overview

9
9
years of professional experience
1
1
Certification

Work History

One to One Nursing Care (Patient Sitter)

Victoria
65 James St, Edison NJ, 08820
05.2024 - Current
  • Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
  • Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
  • Increased patient morale through engaging conversation and companionship throughout their hospital stay.
  • Enhanced patient comfort by attentively monitoring and addressing individual needs during hospital stays.

Avasure TeleSitter

Victoria
65 James Street, Edison NJ, 08820
05.2024 - Current

• Avasure, a virtual care platform, helps healthcare facilities enhance patient safety and improve workflows by offering remote patient monitoring and AI-driven alerts, allowing a single observer to monitor up to 16 patients.

• By providing remote monitoring and timely alerts, AvaSure helps to prevent falls, elopements, and other safety incidents, protecting both patients and caregivers.

Direct Support Professional

Arc of Essex
Livingston, NJ
04.2023 - 04.2024
  • Providing services and programs for individuals with developmental disabilities and their families
  • Also, maintain a safe, healthy, pleasant, homelike environment for each individual

Caregiver

Union, NJ
12.2022 - 04.2023
  • Supervising children when their guardians are unable to watch them, either in their own home or a client's home
  • It includes providing transportation to and from a child's extracurricular activities, preparing meals and keeping the child company with games and other entertainment

Call Center Representative

Maximus Call Center
New York, NY
06.2022 - 12.2022
  • Handling both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need
  • Manage insurance company inquiries, Document customer requests and finalizes policy adjustments
  • Responsible for creating insurance policies, advising potential clients on coverage and converting quotes into new policies
  • Also, help resolve any billing issues, change policies and make policy recommendations

Call Center Representative (Telephone Survey Interviewer)

American Directions Group
Washington, DC
11.2021 - 06.2022
  • As a telephone survey interviewer, we're responsible for making outgoing and taking incoming calls
  • This will include asking scripted questions and asking probing questions based upon previous responses provided by the respondent
  • We are required to use a computer to type responses into a form or system and follow the script verbatim

Security Officer

Allied Universal
East Hanover, NJ
03.2019 - 10.2021
  • Identifying suspicious behavior, contacting and communicating, monitoring surveillance, access points, equipment, building inspections, guarding entry points and verifying visitors

Security Officer

Allied Universal
Branchburg, NJ
06.2018 - 02.2019
  • Identifying suspicious behavior, contacting and communicating, monitoring surveillance, access points, equipment, building inspections, guarding entry points and verifying visitors

Sales Advisor

CDS
East Hanover, NJ
04.2016 - 06.2018
  • As a sales advisor we facilitate sales transactions by advising customers on suitable products that best meet their needs and encourage purchases

Education

BS - Psychology

Union County College
Cranford, NJ
06.2026

Diploma -

Frank H. Morrell (High School)
Irvington, NJ
06.2015

Skills

  • Bilingual
  • Customer Service
  • Customer Care
  • Haitian Creole
  • Security
  • Communication Skills
  • English
  • French
  • Administrative Experience
  • Microsoft Excel
  • Microsoft Word
  • Sales
  • Microsoft Office
  • Organizational Skills
  • Front Desk
  • Microsoft Powerpoint
  • Surveillance
  • Typing
  • Live chat
  • Customer support
  • Windows
  • Pharmacy customer service
  • Lead generation
  • Medical terminology
  • Appointment Setting
  • Appointment Setter
  • Management
  • Inbound Calls
  • Outbound sales
  • Patient monitoring
  • Childcare

Additional Information

Speak Haitian Creole, Possess a Valid Sora Card, Drivers License

Highlighted Qualifications

  • Easy to work with; cooperative and supportive team player.
  • Dedication professional attitude; mature and willing to work.
  • Ability to work under pressure.
  • Exhibits great punctuality during any event.
  • Assisted more than 40 daily customers.
  • Responsible for preparation which resulted in a clean and organized work environment.

Certification

BLS Certification

Timeline

One to One Nursing Care (Patient Sitter)

Victoria
05.2024 - Current

Avasure TeleSitter

Victoria
05.2024 - Current

Direct Support Professional

Arc of Essex
04.2023 - 04.2024

Caregiver

12.2022 - 04.2023

Call Center Representative

Maximus Call Center
06.2022 - 12.2022

Call Center Representative (Telephone Survey Interviewer)

American Directions Group
11.2021 - 06.2022

Security Officer

Allied Universal
03.2019 - 10.2021

Security Officer

Allied Universal
06.2018 - 02.2019

Sales Advisor

CDS
04.2016 - 06.2018

Diploma -

Frank H. Morrell (High School)

BS - Psychology

Union County College
Daniela Jean-Louis