Daniela Juarez
Valley Center,CA
Summary
Professional, with solid grounding in competitive environments. Demonstrated success in performance-driven roles, contributing to team objectives. Skilled in strategy development, quick decision-making, and maintaining high standards. Known for adaptability, reliability, and focus on achieving measurable outcomes.
Overview
9
9
years of professional experience
Work History
Cashier/Office Clerk
Escondido Metal Supply
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Maintained organized cash register area to enhance operational efficiency and customer
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Edited documents to keep company materials free of grammar errors.
- Handled incoming business and client requests for information.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Reviewed files, records and other documents to obtain information to respond to requests.
Player Development Representative
Valley View Casino and Hotel, Valley Center, CA
Valley Center, CA
07.2019 - 09.2024
- Provided exceptional customer service to enhance guest experiences and foster loyalty.
- Resolved guest inquiries and concerns promptly, ensuring satisfaction and repeat patronage.
- Analyzed player feedback to identify areas for service improvement, enhancing overall operational efficiency.
- Led initiatives to optimize game offerings based on player preferences, boosting engagement levels.
- Achieved lifelong aspiration through proven work ethic, dedication, and visualization.
- Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
- Actively participated in professional development opportunities, staying up-to-date on industry trends and best practices for coaching youth athletes.
- Maintained drive and determination to obtain personal and team objectives and goals.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Attended monthly team meetings and quarterly trainings.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained new staff on casino protocols, promoting adherence to safety regulations and operational standards.
- Collaborated with management to identify training needs and align with organizational goals.
- Mentored new hires, fostering skill development and professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Coordinator
TJX Company (Marshalls), San Marcos, CA
San Marcos, CA
10.2016 - 07.2019
- Coordinated merchandising strategies to enhance product visibility and customer engagement.
- Managed inventory levels and ensured accurate stock replenishment processes.
- Implemented promotional campaigns, analyzing their effectiveness to drive sales growth.
- Assisted in the planning and execution of seasonal merchandising resets, optimizing product placement for maximum exposure.
- Assisted customers in locating desired items, leading to increased sales and repeat business.
- Collaborated with marketing department to develop targeted advertising campaigns that drove brand awareness.
- Boosted sales performance by implementing effective visual merchandising strategies.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Developed long-term client relationships by providing exceptional follow-up services.
- Collaborated with store management to create eye-catching promotional displays.
- Enhanced customer satisfaction through attentive service and product recommendations.
- Provided training and guidance to new employees, fostering a supportive team environment.
- Maintained a clean, attractive store environment that facilitated positive customer experiences.
Education
No Degree - General Studies
Palomar Community College
San MarcosHigh School Diploma - General Studies
Escondido High School
Escondido, CA01-2014
Skills
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Customer relations
- Payment processing
- Product restocking
- Refunds and exchanges
- Honest and dependable
- Point-of-sale system
- Payment posting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
LANGUAGES
English-Main Language.
Spanish-Read and speak.
Timeline
Cashier/Office Clerk
Escondido Metal Supply
04.2024 - Current
Player Development Representative
Valley View Casino and Hotel, Valley Center, CA
07.2019 - 09.2024
Coordinator
TJX Company (Marshalls), San Marcos, CA
10.2016 - 07.2019
High School Diploma - General Studies
Escondido High School
No Degree - General Studies
Palomar Community College