Summary
Overview
Work History
Education
Skills
References
Timeline
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Rachel Nicole Bilyeu

Washington,Mo

Summary

Dynamic professional with a proven track record, excelling in customer service and payment processing. Adept at problem-solving and maintaining quality control, I effectively manage client relationships and ensure satisfaction. My attention to detail and strong communication skills drive successful outcomes in fast-paced environments. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.

Overview

12
12
years of professional experience

Work History

Cashier/Office Clerk

Modern Auto
Washington, Mo
03.2024 - Current
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues and ensuring customer satisfaction.
  • Skilled in phones, email, direct mail, cash and credit handling for payments

Work Order Specialist

Nitor Billing Services, LLC
08.2022 - 03.2024
  • Accounts payable and accounts receivable, issue work orders, received calls for emergency water and sewage issues.
  • Skilled in Excel, Muni-link, cloud and Five9

Quality Control/ Office Administrator

Rawling Sporting Goods
Washington, Mo
09.2021 - 07.2022
  • Insured quality of all products coming in and going out, receive internal calls, manage pickers, receiving, filing and other office duties as needed.
  • Excel, Word, scanner

Customer Service Representative

Glas Vapor
03.2021 - 03.2022
  • Customer service and quality control, calling stores and taking calls from customers.
  • Five9 taking or making over 100 calls a day

Office Administrator

Yibo
Warrenton, Mo
08.2018 - 01.2019
  • Compliance, Inventory, Lab, Safety, FDA, Accounts receivable, Phone, Sales.
  • Traveled to Texas and Chicago for sales

Retailer Sales Consultant

Att Authorized Retailor
01.2014 - 08.2018
  • Sales Representative.
  • Sales and service, phones

Education

High School Diploma -

Warrenton High School
Warrenton
01.2012

Skills

  • Data entry
  • Customer service
  • Client relationship management
  • Attention to detail
  • Time management
  • Problem solving
  • Quality control
  • Schedule coordination
  • Effective communication
  • Payment processing

References

References available upon request.

Timeline

Cashier/Office Clerk

Modern Auto
03.2024 - Current

Work Order Specialist

Nitor Billing Services, LLC
08.2022 - 03.2024

Quality Control/ Office Administrator

Rawling Sporting Goods
09.2021 - 07.2022

Customer Service Representative

Glas Vapor
03.2021 - 03.2022

Office Administrator

Yibo
08.2018 - 01.2019

Retailer Sales Consultant

Att Authorized Retailor
01.2014 - 08.2018

High School Diploma -

Warrenton High School