Daniela Lozada
Jacksonville,FL
Summary
Proven Crew Trainer at McDonald's, adept in developing training materials and enhancing team performance through effective customer service and workplace safety practices. Leveraged technical knowledge and cash handling expertise to exceed employer expectations, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in guest services and performance evaluation, consistently delivering results beyond objectives.
Overview
1
1
year of professional experience
Work History
Crew Trainer
McDonald's Restaurant
02.2024 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety, and performance requirements.
Crew Member
Chick-fil-A
08.2023 - 01.2024
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
No Degree -
Sandalwood High School
Jacksonville, FL05.2025
Skills
- Training Materials Development
- Performance Evaluation
- Learning Platforms
- Workplace Safety
- Technical knowledge
- Customer Complaint Resolution
- Drawer management
- Customer Service
- Guest Services
- Cash handling expertise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Trainer
McDonald's Restaurant
02.2024 - Current
Crew Member
Chick-fil-A
08.2023 - 01.2024
No Degree -
Sandalwood High School
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