Jerniyah Fowles
Miami,FL
Summary
Organized Crew Trainer with 3 years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.
Skilled Crew Trainer brings more than 3 years of experience to staff cultivation. Extensive expertise in organizational policies and procedures with solid history of versatility and hard work. Detail-oriented approach to addressing queries and concerns to maintain business effectiveness.
Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Overview
3
3
years of professional experience
Work History
Crew Trainer
Mcdonald’s
Miami, FL
01.2021 - Current
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Created detailed reports on employee performance metrics for senior management review.
Education
High School Diploma -
MLMP
Homestead, FL06-2024
Skills
- Continuous Improvement
- Delegating Work
- Coaching and Mentoring
- Training Tools and Resources
- Training Materials Development
- POS Systems
- Team Leadership
- Policies and Procedures
- Active Listening
- Team Leadership and Supervision
- Staff Development
- Role Modeling
Timeline
Crew Trainer
Mcdonald’s
01.2021 - Current
High School Diploma -
MLMP