Daniela Marku
Jacksonville,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
DESK OPERATIONS SPECIALIST
MAYO CLINIC
03.2021 - 05.2022
- Facilitate and respond to patient needs and requests of the healthcare team
- Performed related administrative duties such as processing ABN forms, insurance verification and processed patient communications and related materials
- Able to navigate through multiple electronic applications such as EPIC.
- Answered phone calls and messages for 10-outpatient physician medical facility, scheduling appointments, and handling patient inquiries.
CUSTOMER SERVICE STAFF AND PHARMACY TECH
PUBLIX
01.2014 - 03.2021
- Maintaining up-to-date knowledge of store policies, preventing store loss by using awareness, attention to detail and integrity.
- Managed cash stock and inventory balances accurately and performed store opening duties such as counting cash drawers and checking all equipment for proper functioning
- As a pharmacy tech I swiftly and correctly calculated dosages, dispensed medications and filled prescriptions
- Researched and resolved dosage conflicts and insurance issues.
Education
Master of Health Administration - Health Administration
UNF
Jacksonville09.2023
Bachelor of Arts in Spanish - Spanish
UNF
09.2020
Skills
- Proficient in Microsoft Office, PowerPoint, and Excel
- Excellent communication skills
- Adaptive team player
- Fluent in English, Albanian, and Spanish
- Time management expertise
- Attention to detail
- Documentation management
- Policy adherence
- Workflow optimization
- Problem-solving abilities
- Team collaboration
- EPIC proficient
references
Mirela Hodzic, Financial Crimes Analyst, 9046094494
Nell Robinson, Sr. Division Chair Academic Solutions 9049532000
Languages
Albanian
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
DESK OPERATIONS SPECIALIST
MAYO CLINIC
03.2021 - 05.2022
CUSTOMER SERVICE STAFF AND PHARMACY TECH
PUBLIX
01.2014 - 03.2021
Master of Health Administration - Health Administration
UNF
Bachelor of Arts in Spanish - Spanish
UNF