DANIELA MARTINEZ NODAL
Port Charlotte,FL
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service / Cashier
City Fresh Supermarket
06.2024 - 06.2025
- Provide exceptional guest service by greeting every customer with a friendly attitude, managing check outs including cash and credit cards interactions. Also assisting with store cleanup and restocking as directed.
Customer Service / Sales Associate
TruStar Salon
Naples, FL
09.2021 - 10.2022
- Provide exceptional guest service by acknowledging all customers in the Salon, and offering friendly, prompt, and courteous service. Courteously handle sales, refunds and exchanges. Answer all salon phone calls to address and resolve guest concerns, managing the services guest records and salon traffic flow. Interacting with customers in the salon to inform of current promotions, confidently provide knowledgeable, professional product and service recommendations. Taking the initiative to stay informed regarding new products, and services during work time, and being knowledgeable about the ingredients and benefits of these products and services.
Sales Associate / key holder
Charlotte Russe
Naples, FL
08.2017 - 08.2018
- Provide professional customer service, being able to stand for long periods of time. Maintaining a clean workspace, managing codes and alarms. Ensuring doors are unlocked when opening procedures, and as well as when closing making sure all doors are closed.
Customer Service / Sales Associate
Old Navy
Naples, FL
12.2015 - 12.2016
- Provide excellent customer service and meet the stores demands on the selling floor, in the fitting room, and at the cash point. Answer phones courteously and promptly. Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising to maximize selling opportunities. Ring on the register, report and handle all required transactions and issue receipts. Unload delivery truck in warehouse. Receive, open, and unpack merchandise. Label merchandise with security tags, execute reductions, price changes, transfers, and cash register routines.
Education
Certificate - Medical Billing & Coding
Cambridge College of Healthcare & Technology
High School Diploma - undefined
Excel High School
Skills
- Assisted customers with inquiries and support to enhance overall service experience
- Facilitated resolution of customer complaints to improve satisfaction levels
- Executed cash register operations accurately to ensure efficient transactions
- Maintained patience and composure while addressing guest concerns
- Provided guest services to create a welcoming atmosphere for patrons
- Managed cash transactions effectively to uphold financial integrity
- Focused on customer needs to promote loyalty and retention
- Applied time management skills to handle multiple tasks smoothly
Merchandising - Sales Advisor
Spoken languages
Spanish, Native Proficiency
English, Full Professional Proficiency
Timeline
Customer Service / Cashier
City Fresh Supermarket
06.2024 - 06.2025
Customer Service / Sales Associate
TruStar Salon
09.2021 - 10.2022
Sales Associate / key holder
Charlotte Russe
08.2017 - 08.2018
Customer Service / Sales Associate
Old Navy
12.2015 - 12.2016
High School Diploma - undefined
Excel High School
Certificate - Medical Billing & Coding
Cambridge College of Healthcare & Technology