Daniela Medina
Santa Monica,CA
Summary
Experienced in managing tables and delivering exceptional service to guests in fast-paced environments. Collaborates seamlessly with team members, utilizing excellent communication skills to create a welcoming atmosphere. Demonstrates a consistent track record of upholding high standards of cleanliness and efficiency, ensuring a positive dining experience for all patrons.
Overview
4
4
years of professional experience
Work History
Server
Frida Mexican Cuisine
07.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server/Lead Host
Red O Cantina
12.2022 - 07.2024
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Shift Leader
Chipotle Mexican Grill
01.2021 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Santa Monica High School
Los Angeles, CA06-2023
Skills
- Strategic Leadership
- Clear Verbal Communication
- Effective Team Collaboration
- Task Oversight
- Fast learner
- Upselling techniques
- Customer complaints
- Time management
- Menu memorization
- Order accuracy
Timeline
Server
Frida Mexican Cuisine
07.2024 - Current
Server/Lead Host
Red O Cantina
12.2022 - 07.2024
Shift Leader
Chipotle Mexican Grill
01.2021 - 12.2022
High School Diploma -
Santa Monica High School
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