Daniela Mercado
Kenosha,WI
Overview
7
7
years of professional experience
Work History
Costumer Service
Advanced Agents Insurance Group
Miami, FL
03.2022 - 08.2024
- Customer Service: I answered an average of 20-30 daily customer inquiries, providing clear and accurate information about the benefits of their policies, requirements for medical procedures, and reimbursement procedures.
- Asistance and follow-up in scheduling medical appointments with primary doctor and specialists
- Follow up on member programs, rewards program, and annual check-up for women's care program.
- Complaints Processing: I managed the review and sending of reimbursement requests for medical services, I checked documents such as invoices, medical prescriptions, and studies, ensuring that they complied with company policies before sending them for approval.
- Conflict Resolution: Analyzed cases of discrepancies between invoices issued by hospitals and insurance coverage. Resolution of more than 75 cases.
- Record Keeping: I constantly updated the internal policy renewals, changes in beneficiaries, and updates on claims in process. Experience in database organization in CRM (Monday), and Excel.
- Training and continuous improvement: I participated in regular training sessions on health insurance regulations, which allowed me to keep up to date on new regulations and products.
CONTRACT MAKER
Owners
MANAGUA, NICARAGUA
04.2017 - 04.2023
- Taught classes on drawing basics, such as shading techniques and color theory.
- Participated in critiques of other artists' work within the community.
- Researched artistic trends and techniques to stay up to date with industry standards.
Home remodeling, restaurant infrastructure, and private client projects. - Crafted digital and artisanal advertising and publicity, guided and developed proposals for artistic mural projects, and managed in-house inventory and supplies for project preparation.
- Created artwork: designed, customized mural paintings, and decorative pieces using techniques such as oil, acrylic, watercolor, charcoal, and mixed media.
- Worked on orders to interpret client needs and styles to create unique, high-quality pieces.
- Performed custom color mixing and reactions for interior design.
Interns in Infrastructure Project Assistance
Glasswing International
Managua, Nicaragua
07.2017 - 12.2019
- Supervision of art and painting projects in various venues and schools nationwide.
- Raw material management: realization of inventory and distribution of raw materials for the various art and craft projects.
- Strategy Management: Carry out a work plan to give lectures to children, adolescents, and youth in different parts of the country and centers benefited by the infrastructure and art renovation program.
Supervise the elaboration of artistic murals and infrastructure remodeling at events with sponsoring companies such as Coca-Cola, 3M, Convergys Call Service, Eolo, etc. - Tool handling: Management of Office programs for the management and control of reports of results from art projects carried out in the various benefited schools, and management of basic Excel to manage the cost of materials, as well as requests for checks and internal supplies.
- Achievements: Recognition of participation in the various teams of educators and volunteers in extracurricular projects and clubs during the years I worked with the organization. Participation in conventions and trips abroad due to my commitment and participation in youth clubs.
Education
Some College (No Degree) - MARKETING AND ADVERTISING
CENTRAL UNIVERSITY OF NICARAGUA
NICARAGUA11-2019
HABILITACION - ENGLISH B1 THRESHOLD
NATIONAL TECHNOLOGICAL INSTITUTE
MANAGUA02-2021
HABILITACION - CHINO MANDARIN NOVICE
NATIONAL TECHNOLOGICAL INSTITUTE
MANAGUA05-2021
High School Diploma -
MIGUEL DE CERVANTES SAAVEDRA PUBLIC INSTITUTE
NICARAGUA11-2017
High School Diploma -
MORALE'S TAEKWONDO
MANAGUA02-2020
Skills
- Customer service expertise
- Customer service mindset
- I like to work in a team to achieve common goals
- I consider myself a person who likes to learn something new every day, that contributes to my work and my personal development
- I am a very empathetic and friendly person with others
- basic computer skills
Languages
English
Professional
Spanish
Native/ Bilingual
Chinese (Mandarin)
Limited
French
Elementary
Interests
- I am a young woman who loves being able to help other people and that is the main reason why I worked with a non-profit organization. Thanks to that experience, years later I was able to help people in vulnerable situations in my country in a personal project called Give a Smile. I am also someone who loves to play sports. I have practiced taekwondo for 4 years at the university.
References
References available upon request.
Timeline
Costumer Service
Advanced Agents Insurance Group
03.2022 - 08.2024
Interns in Infrastructure Project Assistance
Glasswing International
07.2017 - 12.2019
CONTRACT MAKER
Owners
04.2017 - 04.2023
Some College (No Degree) - MARKETING AND ADVERTISING
CENTRAL UNIVERSITY OF NICARAGUA
HABILITACION - ENGLISH B1 THRESHOLD
NATIONAL TECHNOLOGICAL INSTITUTE
HABILITACION - CHINO MANDARIN NOVICE
NATIONAL TECHNOLOGICAL INSTITUTE
High School Diploma -
MIGUEL DE CERVANTES SAAVEDRA PUBLIC INSTITUTE
High School Diploma -
MORALE'S TAEKWONDO
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