Daniela Milkovic
Parma
Summary
I am currently a Sophomore attending Cleveland State University interested in pursuing a bachelor's degree in Business Administration with a minor in Finance and Marketing alongside achieving a Professional Sales Certificate.
I am currently on an accelerated path to graduation a year ahead of schedule. Proactively completing credits and courses early helped me demonstrate my commitment towards long-term goals by practicing discipline, efficiency, and strategic planning. I am also working towards achieving a Professional Microsoft Excel Certificate, Google Digital Marketing & E-commerce Certificate, and a Microsoft Power BI Data Analyst Certificate in my spare time. I am deeply passionate about expanding my experience in business and continuously seeking opportunities to enhance my skill set and provide me with more connection into the field.
Overview
7
7
years of professional experience
Work History
Sales Associate
Hand & Stone Massage and Facial Spa
Parma, Ohio
03.2025 - Current
- Handling front desk operations including appointment scheduling, check-ins/outs, and payment processing with accuracy and efficiency.
- Pitching the lifestyle membership program to maintain a 20% conversion sales rate.
- Pitching service upgrades clients and meeting monthly sales goals.
- Delivering personalized client consultations to recommend massage, facial, and wellness services tailored to individual needs.
- Providing top-notch customer services to enhance customers' spa experience as well as maintaining relationships with long-term members.
- Collaborating with therapists and estheticians to ensure a seamless schedule, service flow, and exceptional guest experiences.
- Assisting in maintaining spa cleanliness, organization, and a welcoming environment in compliance with company standards.
- Contributed to monthly revenue growth by consistently meeting or exceeding sales targets.
Online Delivery and Pickup Associate
Walmart
Strongsville, Ohio
11.2023 - 03.2025
- Worked in a fast-paced job fulfilling and maintaining a 98% store accuracy in picking and packing online grocery orders for customers before scheduled pickup.
- Provided excellent customer service with efficient order fulfillment and ensured customer satisfaction by picking correct items for orders.
- Complied with safety protocols and food handling guidelines when fulfilling and packing orders.
- Mastered the technology of Walmart's online order system in order to provide order fulfillment and customer service.
Employee
Joe’s Express Cleaning LLC
Parma, Ohio
03.2019 - 10.2023
- Worked effectively with QuickBooks and providing quotes to customers.
- Assisted other employees with cleaning offices such as sweeping, mopping, vacuuming, etc.
- Learned the ability to navigate and create invoices for the family-owned company, as well as learning tips as a business student.
Education
High School Diploma -
Normandy High School
Parma, Ohio05.2024
Bachelor's of Business Administration - Marketing and Finance
Cleveland State University
Cleveland, Ohio05.2027
Skills
- Business Software: Microsoft Word, Excel, PowerPoint, QuickBooks, Zenoti
- Technical: C#, Data Analytics
- Professional: Sales techniques, Team Collaboration, Customer Relationship Management (CRM), Public Speaking
- Marketing: Content Strategy, Social Media Strategy, Brand Positioning, Communication, Creativity, Adaptability
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Timeline
Sales Associate
Hand & Stone Massage and Facial Spa
03.2025 - Current
Online Delivery and Pickup Associate
Walmart
11.2023 - 03.2025
Employee
Joe’s Express Cleaning LLC
03.2019 - 10.2023
Bachelor's of Business Administration - Marketing and Finance
Cleveland State University
High School Diploma -
Normandy High School