Daniela Munera
Katy,TX
Summary
Compassionate, caring, level-headed Medical Receptionist responsible for maintaining documentation for patients coming into the clinic. Strong communicator and collaborator who supports organizations’ continuum of care and ensure the best possible outcomes.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
6
6
years of professional experience
Work History
Head Bartender
BreWingZ Restaurant and Bar
Katy, TX
06.2025 - Current
- Led bar operations, ensuring timely service and adherence to quality standards.
- Trained and mentored junior bartenders, fostering skill development and teamwork.
- Developed innovative cocktail recipes, enhancing menu offerings and customer satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Analyzed customer feedback to refine drink offerings and improve overall guest experience.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Hotel Front Desk Receptionist
Country Inn & Suites By Radisson
Katy, TX
02.2025 - 06.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Trained new staff on front desk procedures and customer service excellence.
- Resolved guest inquiries and complaints efficiently, fostering positive experiences.
- Maintained accurate records of room availability and reservations using PMS systems.
- Collaborated with housekeeping to ensure timely readiness of rooms for guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
Medical Receptionist
Katy Pain Specialist
Katy, TX
08.2022 - 01.2025
- -Managed patient records, including scheduling appointments and updating medical histories.
- -Provided patient education on pre-operative and post-operative care.
- -Collaborated with a diverse team of healthcare professionals to deliver high-quality patient care.
- -Managed patient records, including updating electronic health records and scheduling appointments.
- -Ensured patient comfort and safety by maintaining a clean and sterile work environment.
- -Fax important patient documents on a secure server database.
- -Verify insurance information, including deductibles, out-of-pocket, and co-payments.
- -Deliver mandatory messages to the correct department.
Medical Assistant
Katy-Fulshear Internal Medicine
Katy, TX
08.2021 - 08.2022
- -Assisted healthcare professionals in performing patient assessments and minor medical procedures.
- -Provided support to patients, addressing their concerns and ensuring their comfort during medical procedures.
- -Managed patient records and ensured accurate documentation of medical history and treatment.
- -Administered medications and immunizations under the direction of a licensed physician or nurse.
- -Managed patient scheduling, performed medical record charting, and ensured adherence to privacy regulations.
- -Provided exceptional patient care, demonstrated excellent communication skills, and maintained a clean work environment.
Medical Assistant
Houston Medical Group
Houston, TX
07.2021 - 08.2021
- -Greet and log in patients arriving at the clinic.
- -Schedule appointments for patients.
- -Explain treatment procedures, medications, diets, or physicians’ instructions to patients.
- -Show patients to examination rooms and prepare them for the physician.
- -Interview patients to obtain medical information and measure their vital signs, weight, and height.
- -Prepare treatment rooms for patient examinations.
- -Clean and sterilize instruments and dispose of contaminated supplies.
- -Fax important patient documents on a secure server database.
Lead Front Desk Receptionist
Country Inn and Suites
05.2021 - 08.2021
- Greet, register, and assign rooms to guests.
- Verify customers’ credit, and establish how the customer will pay for the accommodation.
- Make and confirm reservations.
- Contact housekeeping or maintenance staff when guests report problems.
- Verify customers’ credit, and establish how the customer will pay for the accommodation.
- Keep records of room availability and guests’ accounts, manually or using computers.
- Post charges, such as for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Prepare for basic food services, such as setting up continental breakfast or coffee and tea supplies.
- Date-stamp, sort, and rack incoming mail and messages.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Lead Front Desk Receptionist
Hyatt House
Houston, TX
01.2020 - 05.2021
- Greet, register, and assign rooms to guests.
- Verify customers’ credit, and establish how the customer will pay for the accommodation.
- Make, and confirm reservations.
- Issue room keys and escort instructions to bellhops.
- Keep records of room availability and guests’ accounts, manually or using computers.
- Post charges, such as for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Record guest comments or complaints, referring customers to managers as necessary.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Date-stamp, sort, and rack incoming mail and messages.
Education
High School Diploma -
Katy High School
Katy, TX05-2019
Medical Assisting
College of Health Care Professionals
Houston, TX10-2021
Esthetician License - Esthetics
Le Chic Beauty Academy
Houston, TX06-2026
Skills
- Organization
- Client Care
- Customer Service
- Communication
- Staff training and supervision
- Able to stand 12 hours
- Sanitation
- Safe alcohol service
- Highly reliable
- Outgoing personality
- Fluency in Spanish
- Documentation
LANGUAGES
Spanish
Native
Timeline
Head Bartender
BreWingZ Restaurant and Bar
06.2025 - Current
Hotel Front Desk Receptionist
Country Inn & Suites By Radisson
02.2025 - 06.2025
Medical Receptionist
Katy Pain Specialist
08.2022 - 01.2025
Medical Assistant
Katy-Fulshear Internal Medicine
08.2021 - 08.2022
Medical Assistant
Houston Medical Group
07.2021 - 08.2021
Lead Front Desk Receptionist
Country Inn and Suites
05.2021 - 08.2021
Lead Front Desk Receptionist
Hyatt House
01.2020 - 05.2021
High School Diploma -
Katy High School
Medical Assisting
College of Health Care Professionals
Esthetician License - Esthetics
Le Chic Beauty Academy