Nateesha Sell
Cedar Rapids,IA
Summary
Veteran Customer Service Specialist with a strong academic background in business. Utilizing problem-solving skills and passion for assisting others to enhance client retention and relationships. Proficient in generating sales by contacting potential and existing customers. Experienced in managing multiple projects simultaneously.
Overview
11
11
years of professional experience
Work History
Head Bartender
Stadium Lounge
Cedar Rapids, IA
04.2023 - Current
- Responsible for upselling, customer service, money management, cash register drops, and sales.
- Ensured that all liquor laws were followed during service hours.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Handled food orders from customers seated at the bar.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Upsold customers from shelf to premium brands to help boost sales.
Owner/Operator
The Cleaning LLC
Cedar Rapids, Iowa
01.2019 - Current
- Developed business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Created marketing strategies to drive revenue and increase brand visibility.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Established pricing models that balanced competitiveness with profitability goals.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Delivered excellent customer service to clients and fellow employees.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Front of House Manager
Nanke Group
Cedar Rapids , Iowa
06.2013 - 01.2017
- Assisted with training new staff members on proper customer service techniques.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Resolved customer complaints in a professional manner.
- Tracked sales data and generated reports on sales trends within the restaurant.
- Interviewed, hired and trained new employees.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Controlled and maintained labor costs through careful scheduling.
- Trained front of house staff in customer service excellence and operational procedures.
- Utilized POS systems to streamline transactions and generate reports.
- Managed cash register operations, including taking payments from customers, issuing change and providing receipts.
Education
Bachelor of Science - Business Science with Analytics Certificate
University of Phoenix
true05-2026
High School Diploma -
American Academy
Utah01.2020
Skills
- Customer Service
- Sales
- Employee Retention
- Vendor Relations
- Organization
- Typing
- Time Management
- Cash Handling
- Sharp memory
- Customer service expertise
- Sales expertise
- Outstanding customer service
- Organizational ability
- Complex Problem-Solving
- Staff Management
- Marketing and sales experience
- Social Media Marketing
- Team leadership abilities
Websites
Volunteer Experience
Cedar Rapids Community School District, Volunteer, 09/01/14, Present
Languages
English
Native/ Bilingual
Arabic
Limited
References
References available upon request.
Timeline
Head Bartender
Stadium Lounge
04.2023 - Current
Owner/Operator
The Cleaning LLC
01.2019 - Current
Front of House Manager
Nanke Group
06.2013 - 01.2017
Bachelor of Science - Business Science with Analytics Certificate
University of Phoenix
High School Diploma -
American Academy
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