Daniel Olea
Anaheim,CA
Summary
Versatile professional effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals. Passionate individual with 3 years of experience in Leasing Consultant role. Enthusiastic about taking on new challenges and delivering exemplary customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Metro Link Armed Officer Lieutenant Supervisor
Inter Con Private Security
Pico Rivera, California
01.2025 - Current
- Conduct routine patrols of Metrolink stations, platforms, and trains to deter crime and ensure passenger safety.
- Monitor and assess suspicious activities, responding promptly to potential threats or disturbances.
- Enforce transit system rules and regulations, including fare compliance and conduct policies.
- Assist law enforcement in handling incidents, including theft,
- vandalism, and trespassing.
- Respond to emergency situations such as medical incidents, altercations, or security breaches.
- Provide customer service by assisting passengers with. Directions, safety concerns, and emergency situations.
- Conduct security screenings, and report suspicious items or activities.
- Prepare detailed incident reports, and maintain accurate security logs.
- handling per company policies and legal regulations.Ensure compliance with safety procedures and proper firearm
CASH TRANSIT ARMED GUARD
Loomis Armored
Ontario, CA
06.2023 - 01.2025
- Documented tracking details from freight to detect tampering, and assist with future investigations.
- Investigated missing item incidents to determine nature and extent of activities, looping in law enforcement to handle criminal matters.
- Conducted detailed searches for contraband items such as weapons or drugs before transporting money or personnel.
- Collaborated with other law enforcement agencies as required by protocol.
- Monitored building access and identified all officials and employees before authorizing entrance.
- Reported any suspicious activities or incidents immediately upon discovery.
- Observed safe driving practices at all times while operating company-owned vehicles.
- Maintained strict adherence to safety protocols and cash handling procedures.
- Responded quickly to emergency situations and provided support as needed.
- Ensured secure transport of money between locations, while maintaining a high level of security awareness.
TRAFFIC SUPERVISOR
Walmart
San Bernardino, CA
03.2020 - 05.2023
- Maintained detailed records of deliveries and shipments including manifests, bills of lading.
- Created and enforced policies and procedures for entire logistics team.
- Managed inventory levels at warehouses to minimize storage costs while meeting customer demand.
- Consistently met company and department objectives within budget and time constraints.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Provided guidance on routing, delivery schedules, and other logistics-related tasks.
- Coordinated the scheduling of personnel, equipment, and materials to meet production needs.
- Prepared inventory for shipment by attaching tags and labels.
- Negotiated contracts with vendors for services such as freight forwarding or customs clearance.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Evaluated driver performance based on established metrics such as on-time arrivals and deliveries, fuel efficiency.
- Provided feedback on route optimization software used by drivers for navigation purposes.
LEASING PROFESSIONAL
Career Strategies Inc
Riverside, CA
10.2016 - 02.2020
- Provided ongoing customer service support to existing tenants regarding maintenance requests or other issues.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Escalated critical issues to property manager to deliver immediate resolution.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Maintained accurate records of correspondence with and from tenants.
- Performed administrative duties such as filing paperwork or answering phone calls from potential renters.
- Ensured compliance with fair housing laws throughout the entire leasing process.
- Tracked leads using CRM software and followed up with interested parties.
- Completed day-to-day duties accurately and efficiently.
LOSS PREVENTION SPECIALIST
Ross Stores
Redlands, CA
02.2015 - 09.2016
- Monitored surveillance cameras to detect suspicious activity.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Maintained records of incidents, including employee violations and customer complaints.
- Investigated customer complaints related to fraud and identity theft issues promptly and thoroughly.
- Developed and implemented loss prevention procedures to reduce inventory shrinkage.
- Reviewed store layouts regularly for possible vulnerabilities in order to prevent theft or intrusions.
- Drafted and documented security procedures, policies and standards.
- Accounted for store cash through daily tallies and frequent audits.
Education
High School Diploma -
San Bernardino High School
San Bernardino, CA05.2014
Skills
- Detail Oriented
- Integrity and Honesty
- Issue Escalation
- Training and Mentoring
- Sales and Marketing Aptitude
- Telephone and Email Etiquette
- Relationship Building
- Clear Communication
- Sales Techniques
- Bi-Lingual Spanish Speaker - Intermediate
- Administrative Support
- Strategic Planning
- Rent Collection
- Familiar CRM Software
Certification
Certified CPR, AED & First Aid
References
References available upon request.
Timeline
Metro Link Armed Officer Lieutenant Supervisor
Inter Con Private Security
01.2025 - Current
CASH TRANSIT ARMED GUARD
Loomis Armored
06.2023 - 01.2025
TRAFFIC SUPERVISOR
Walmart
03.2020 - 05.2023
LEASING PROFESSIONAL
Career Strategies Inc
10.2016 - 02.2020
LOSS PREVENTION SPECIALIST
Ross Stores
02.2015 - 09.2016
High School Diploma -
San Bernardino High School