Daniela Oquin
Henderson,NV
Summary
I immigrated in 1991 and lived in San Diego, where I used my German education to work for Holiday Inn until I started flying for Northwest Airlines in March of 1997. (Front Desk Clerk, Front Desk Supervisor, Front Desk Assistant Manager, Rooms Coordinator, Reservations.) While I worked as a Flight Attendant in Michigan I also worked for a Meijer Store from 2000 to 2010 (Cashier, Service Coordinator). I also worked for one year for the University of Michigan in Ann Arbor in their clerical float pool. During my time at Spirit I also worked at the Armed forces Bank in San Diego in their vault 2009-2010 (Vault Teller). Once we moved to Las Vegas I volunteered at my children's school for PTA and their cub scouts. (Secretary, Events Chair, Camping Chair)
Overview
29
29
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
Las Vegas, Nevada
03.2007 - Current
- Delivered onboard customer service, including food and beverage service, to enhance passenger experience.
- Maintained accurate supply records for meals, snacks, and beverages to support operational efficiency.
- Ensured cabin cleanliness and professionalism to create a welcoming environment.
- Demonstrated safety equipment and procedures in compliance with FAA guidelines.
- Resolved passenger issues promptly and professionally, contributing to high satisfaction levels.
- Exhibited proficiency in emergency procedures, first aid, CPR, and oxygen administration protocols.
- Utilized native German and Spanish language skills to improve customer interactions and overall satisfaction.
Flight Attendant
Northwest Airlines
Detroit, MI
03.1997 - 02.2007
- Supervised cabin crew to ensure strict adherence to safety protocols, fostering a safe environment for passengers.
- Coordinated in-flight service activities, contributing to high customer satisfaction levels and positive travel experiences.
- Trained new flight attendants on company policies and emergency procedures.
- Resolved passenger concerns promptly, significantly improving overall travel experience and satisfaction.
- Assisted passengers in German during all phases of flight to ensure effective communication.
Education
Bachelor of Science - Speech And Language Pathology
Nevada State University
Henderson, NV05-2029
Associate of Arts - Speech And Communication With A Minor in Spanish
San Diego Mesa College
San Diego, CA01-1997
German 3 Year Apprenticeship - Hotel School
Berufsschule
Bad Kissingen, Germany06-1991
High School Diploma -
Secondary School of Education
Schweinfurt, Germany07-1989
Skills
- Emergency procedures
- Customer service
- Effective communication
- Bilingual communication
- Conflict resolution
- Team building
Languages
German
Native/ Bilingual
Spanish
Limited
Timeline
Flight Attendant
Spirit Airlines Inc.
03.2007 - Current
Flight Attendant
Northwest Airlines
03.1997 - 02.2007
Bachelor of Science - Speech And Language Pathology
Nevada State University
Associate of Arts - Speech And Communication With A Minor in Spanish
San Diego Mesa College
German 3 Year Apprenticeship - Hotel School
Berufsschule
High School Diploma -
Secondary School of Education