Daniela Ortiz
FL
Summary
Proven leader in retail and hospitality, adept at boosting team efficiency and customer satisfaction. At Big Y Supermarket, enhanced service quality through expert training and POS system proficiency. Known for exceptional organizational abilities and building strong customer relationships, achieving significant improvements in repeat business. Punctual and honest employee with solid background in all environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. professional growth with extensive background in design, delivery and evaluation of complex educational programs. Successfully manages education program budgets, identifies areas of growth and coordinates events to promote all services. Demonstrated experience in organizing departmental initiatives and collaborating with educational leaders to make data-driven decisions.
Overview
2
2
years of professional experience
Work History
Head Cashier Supervisor
Big Y Supermarket
Plainville, CT
06.2023 - 11.2023
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
Cashier Team Lead
Rainbow Clothing Store
West Hartford, CT
01.2023 - 05.2023
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Restocked and organized merchandise in front lanes.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Collaborated with management to develop strategies for improving the overall shopping experience.
Head Hostess
Bertuccis Restaurant
Newington, CT
07.2022 - 12.2022
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Improved guest comfort and satisfaction through personalized service and support.
Crew Member Team Leader
McDonald's
New Britain, CT
10.2021 - 06.2022
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Great social skills
- Loves to create a happy, safe, calm work environment
- Patient under pressure
- Cleaned and maintained tools, equipment and worksites.
Education
GED -
ST Johns River State College
5001 St Johns Ave, Palatka, FL 3217707.2024
Skills
- Organizational abilities
- Motivational Skills
- Cash handling expertise
- Health and safety compliance
- Cash Register Operation
- POS System proficiency
- Customer Complaints Handling
- Store Policies Enforcement
- Customer Service
- Time Management
- Attention to Detail
- Punctual and Reliable
- Cash handling and management
- Team Leadership
- Retail Operations
- Team training and development
- Multitasking and Prioritizing
- Critical Thinking
- Relationship Building
- Creativity and Originality
- Goal Setting and Achievement
Languages
Spanish
Full Professional
Timeline
Head Cashier Supervisor
Big Y Supermarket
06.2023 - 11.2023
Cashier Team Lead
Rainbow Clothing Store
01.2023 - 05.2023
Head Hostess
Bertuccis Restaurant
07.2022 - 12.2022
Crew Member Team Leader
McDonald's
10.2021 - 06.2022
GED -
ST Johns River State College