Daniela Ortiz
Coral Gables,FL
Summary
Dynamic professional with a proven track record at Omni Tax, adept in data analysis and creative design. Excelled in leveraging Adobe Creative Suite and advanced Excel functions to enhance business reporting and marketing materials. Demonstrated exceptional time management and teamwork, significantly improving operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Executive Design Assistant
Super TECH
03.2024 - Current
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Developed creative design for print materials, brochures, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
Data Analyst
Omni Tax
10.2021 - 02.2024
- Produced monthly reports using advanced Excel spreadsheet functions.
- Participated in requirements meetings to understand business needs.
- Used statistical methods to analyze data and generate useful business reports.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
Call Center Representative
Century Link Technology
02.2019 - 04.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor of Professional Studies - UX Design
Google
Remote09.2024
Bachelor of Arts - Graphic Design
California Institute of Arts & Technology
San Diego, CA04.2024
Bachelor of Arts - Hospitality Administration And Management
Instituto Superior Mariano Moreno
Bogotá, Colombia05.2019
Skills
- Microsoft Outlook, Word, and Excel
- Time Management
- Adobe Creative Suite, Indesign, Illustrator
- Layout Design
- Web Design
- Color theory
- Adobe Photoshop
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Executive Design Assistant
Super TECH
03.2024 - Current
Data Analyst
Omni Tax
10.2021 - 02.2024
Call Center Representative
Century Link Technology
02.2019 - 04.2021
Bachelor of Professional Studies - UX Design
Google
Bachelor of Arts - Graphic Design
California Institute of Arts & Technology
Bachelor of Arts - Hospitality Administration And Management
Instituto Superior Mariano Moreno
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