Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniela Pagliaro

Ogden,UT

Summary

Motivated professional with extensive experience in customer service. Provides seamless customer service to providers in fast-paced call center environments. Excellent communication, relationship-building and problem-solving abilities. Diligent, attentive and quality-driven.

Overview

7
7
years of professional experience

Work History

Remote Customer Service

DoTerra
01.2021 - 05.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Caregiver

Home Care Assistance
11.2018 - 01.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Ev

Maglebeys
07.2017 - 05.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Education

Computer Technology Certificate - Computer Technology

Ogden Weber Applied
Utah
06.2013

Skills

  • Upselling Services
  • Remote Office Availability
  • Call Center Customer Service
  • Remote Desktop Assistance

Languages

Italian
Full Professional

Timeline

Remote Customer Service

DoTerra
01.2021 - 05.2024

Caregiver

Home Care Assistance
11.2018 - 01.2021

Ev

Maglebeys
07.2017 - 05.2018

Computer Technology Certificate - Computer Technology

Ogden Weber Applied
Daniela Pagliaro