Summary
Overview
Work History
Education
Skills
Languages
Leadership & Volunteering
Interests & Hobbies
Timeline
Generic
Daniela Pali

Daniela Pali

New York

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Careful Assistant with distinguished history of working hard for best-in-class service and maintaining professionalism in difficult situations. Dedicated to solutions-oriented problem-solving. Kind and personable with great attention to detail.

Friendly Recreation Attendant with commitment to delivering excellent customer service. Skilled at ride loading and unloading to maintain seamless operations. Offering excellent active listening and safety oversight skills. Motivated, positive experiences to guests of all ages.

Bilingual fluency in Italian and English language

Dedicated Operations Assistant Store Manager delivering exemplary communication and customer service skills,warm and friendly personality.

Overview

14
14
years of professional experience

Work History

Waitress

Italian Village Pizzeria & Restaurant
Greenwich
01.2025 - Current
  • Provided attentive table service to enhance customer dining experiences.
  • Maintained cleanliness and organization of dining area throughout shifts.

Human Resources Assistant (Unofficial Role)

Italian Village Pizzeria & Restaurant
Old Greenwich
01.2025 - Current
  • Prepare and manage weekly payroll for restaurant staff
  • Create and update weekly work schedules for employees
  • Mediate and resolve employee concerns and workplace conflicts
  • Serve as liaison between staff and management to ensure a smooth workflow
  • Support onboarding of new staff and handle administrative HR tasks

Costumer Service

Transcom
Shkoder
02.2022 - 12.2023
  • High customer satisfaction by resolving problems and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
  • Provided technical support to users via telephone or remote access.

Beauty Advisor

Yves Rocher
Shkoder
12.2017 - 09.2022
  • Main activities and responsibilities:
    Beauty tips
    Cashier
    Inventories
    Advertising
    Merchandiser

Cashier

Defacto
Shkoder
03.2017 - 12.2017
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Answered phone calls to assist customers with questions and orders.

Costumer Service

Italian Call
Shkoder
10.2016 - 11.2017
  • Main activities and responsibilities:
    Advertising
  • Promoted high customer satisfaction by resolving problems with friendly service.
  • Excellent service and attention to customers through phone conversations.
  • Customer service through live chat, email, and phone support.

Costumer Service and Cashier

NeptunCashier
Shkoder
07.2015 - 03.2017
  • Main activities and responsibilities:
    Advise the customer on the correct selection and advertising Cashier
    Responsible of the "care of you" sector

Receptionist

Fitness center XXL
Shkoder
03.2013 - 07.2015
  • Main activities and responsibilities:
    Gym subscriptions
    Responsible for the beverage refrigerator
    Responsible for saunas
    Promotion of current offers

Cashier and Computer Shop Assistant

EI-Tech
Shkoder
06.2012 - 02.2013
  • Main activities and responsibilities:
    Product advertising
    Cashier
    Inventory of the project
    Computer formatting and initialization

Packaging

Berttoni
Shkoder
06.2011 - 10.2011
  • Main activities and responsibilities:
    Shoes packaging and relevant price setting.

Education

Bachelor of Science -

Universiteti Luigj Gurakuqi
Shkoder Albania
06-2020

Associate of Science - Italian And English Language

Gjimnazi Shejnaze Juka
Shkoder Albania
05-2011

Skills

  • Customer Service
  • Client services optimization
  • Service Desk Team Management
  • Knowledge of Community Services and Programs
  • Customer service standards
  • Guest Service and Support
  • Time Management
  • Team Management

Languages

LANGUAGES

English:

Full Professional

Italian:

Full Professional

Leadership & Volunteering

  • Kolping Association – Albania & Europe (since 2015)
  • President, National Kolping Youth Albania (2021–2022) . Monthly activities for typical young people . Training meetings, Spiritual guide, Pilgrimages,Summer camp,Activities for children to distribute musical gifts and various games.
  • Board Member, National Kolping Association (2021–2022)
  • Volunteer in organizing charitable activities and supporting people in need
  • Member, Kolping Youth Europe (since 2022)
  • Member of the European Youth Board,Board of Directors (September 2022 – 2023). - Participated in strategic discussions and youth policy initiatives across Europe. Contributed as a member of the Board of Directors in decision-making processes for youth development )
  • Animator, Event Organizer & Translator, Group Mendoja – Shkodër (2023) . Organized summer games and recreational activities for children, supported families in need, and provided Italian translation services.
  • Animator & Event Organizer, Motrat Ravasco & Community Group – Shkodër (Since age 14) . Coordinated summer games and activities for children; supported food distribution and programs for children with special needs and senior care homes.
  • Volunteer, Menca e Shna Ndout – Shkodër (From opening until departure from Albania) Assisted with food service and cleanup during community charity events

Interests & Hobbies

  • Traveling – Passionate about exploring new cultures, perspectives, and human connections
  • Swimming & Fitness – Practice regularly for physical and mental discipline
  • Documentary & Biography Enthusiast – Inspired by real-life leadership stories and global history
  • Public Speaking & Youth Leadership – Active in leading community groups and events
  • Spending Time with Loved Ones – Value human connection, empathy, and emotional well-being
  • Volunteering & Social Impact – Lifelong commitment to helping others and making a difference

Timeline

Waitress

Italian Village Pizzeria & Restaurant
01.2025 - Current

Human Resources Assistant (Unofficial Role)

Italian Village Pizzeria & Restaurant
01.2025 - Current

Costumer Service

Transcom
02.2022 - 12.2023

Beauty Advisor

Yves Rocher
12.2017 - 09.2022

Cashier

Defacto
03.2017 - 12.2017

Costumer Service

Italian Call
10.2016 - 11.2017

Costumer Service and Cashier

NeptunCashier
07.2015 - 03.2017

Receptionist

Fitness center XXL
03.2013 - 07.2015

Cashier and Computer Shop Assistant

EI-Tech
06.2012 - 02.2013

Packaging

Berttoni
06.2011 - 10.2011

Bachelor of Science -

Universiteti Luigj Gurakuqi

Associate of Science - Italian And English Language

Gjimnazi Shejnaze Juka
Daniela Pali