Daniela Pali
New York
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Careful Assistant with distinguished history of working hard for best-in-class service and maintaining professionalism in difficult situations. Dedicated to solutions-oriented problem-solving. Kind and personable with great attention to detail.
Friendly Recreation Attendant with commitment to delivering excellent customer service. Skilled at ride loading and unloading to maintain seamless operations. Offering excellent active listening and safety oversight skills. Motivated, positive experiences to guests of all ages.
Bilingual fluency in Italian and English language
Dedicated Operations Assistant Store Manager delivering exemplary communication and customer service skills,warm and friendly personality.
Overview
14
14
years of professional experience
Work History
Waitress
Italian Village Pizzeria & Restaurant
Greenwich
01.2025 - Current
- Provided attentive table service to enhance customer dining experiences.
- Maintained cleanliness and organization of dining area throughout shifts.
Human Resources Assistant (Unofficial Role)
Italian Village Pizzeria & Restaurant
Old Greenwich
01.2025 - Current
- Prepare and manage weekly payroll for restaurant staff
- Create and update weekly work schedules for employees
- Mediate and resolve employee concerns and workplace conflicts
- Serve as liaison between staff and management to ensure a smooth workflow
- Support onboarding of new staff and handle administrative HR tasks
Costumer Service
Transcom
Shkoder
02.2022 - 12.2023
- High customer satisfaction by resolving problems and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Provided technical support to users via telephone or remote access.
Beauty Advisor
Yves Rocher
Shkoder
12.2017 - 09.2022
- Main activities and responsibilities:
Beauty tips
Cashier
Inventories
Advertising
Merchandiser
Cashier
Defacto
Shkoder
03.2017 - 12.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Answered phone calls to assist customers with questions and orders.
Costumer Service
Italian Call
Shkoder
10.2016 - 11.2017
- Main activities and responsibilities:
Advertising - Promoted high customer satisfaction by resolving problems with friendly service.
- Excellent service and attention to customers through phone conversations.
- Customer service through live chat, email, and phone support.
Costumer Service and Cashier
NeptunCashier
Shkoder
07.2015 - 03.2017
- Main activities and responsibilities:
Advise the customer on the correct selection and advertising Cashier
Responsible of the "care of you" sector
Receptionist
Fitness center XXL
Shkoder
03.2013 - 07.2015
- Main activities and responsibilities:
Gym subscriptions
Responsible for the beverage refrigerator
Responsible for saunas
Promotion of current offers
Cashier and Computer Shop Assistant
EI-Tech
Shkoder
06.2012 - 02.2013
- Main activities and responsibilities:
Product advertising
Cashier
Inventory of the project
Computer formatting and initialization
Packaging
Berttoni
Shkoder
06.2011 - 10.2011
- Main activities and responsibilities:
Shoes packaging and relevant price setting.
Education
Bachelor of Science -
Universiteti Luigj Gurakuqi
Shkoder Albania06-2020
Associate of Science - Italian And English Language
Gjimnazi Shejnaze Juka
Shkoder Albania05-2011
Skills
- Customer Service
- Client services optimization
- Service Desk Team Management
- Knowledge of Community Services and Programs
- Customer service standards
- Guest Service and Support
- Time Management
- Team Management
Languages
LANGUAGES
English:
Full Professional
Italian:
Full Professional
Leadership & Volunteering
- Kolping Association – Albania & Europe (since 2015)
- President, National Kolping Youth Albania (2021–2022) . Monthly activities for typical young people . Training meetings, Spiritual guide, Pilgrimages,Summer camp,Activities for children to distribute musical gifts and various games.
- Board Member, National Kolping Association (2021–2022)
- Volunteer in organizing charitable activities and supporting people in need
- Member, Kolping Youth Europe (since 2022)
- Member of the European Youth Board,Board of Directors (September 2022 – 2023). - Participated in strategic discussions and youth policy initiatives across Europe. Contributed as a member of the Board of Directors in decision-making processes for youth development )
- Animator, Event Organizer & Translator, Group Mendoja – Shkodër (2023) . Organized summer games and recreational activities for children, supported families in need, and provided Italian translation services.
- Animator & Event Organizer, Motrat Ravasco & Community Group – Shkodër (Since age 14) . Coordinated summer games and activities for children; supported food distribution and programs for children with special needs and senior care homes.
- Volunteer, Menca e Shna Ndout – Shkodër (From opening until departure from Albania) Assisted with food service and cleanup during community charity events
Interests & Hobbies
- Traveling – Passionate about exploring new cultures, perspectives, and human connections
- Swimming & Fitness – Practice regularly for physical and mental discipline
- Documentary & Biography Enthusiast – Inspired by real-life leadership stories and global history
- Public Speaking & Youth Leadership – Active in leading community groups and events
- Spending Time with Loved Ones – Value human connection, empathy, and emotional well-being
- Volunteering & Social Impact – Lifelong commitment to helping others and making a difference
Timeline
Waitress
Italian Village Pizzeria & Restaurant
01.2025 - Current
Human Resources Assistant (Unofficial Role)
Italian Village Pizzeria & Restaurant
01.2025 - Current
Costumer Service
Transcom
02.2022 - 12.2023
Beauty Advisor
Yves Rocher
12.2017 - 09.2022
Cashier
Defacto
03.2017 - 12.2017
Costumer Service
Italian Call
10.2016 - 11.2017
Costumer Service and Cashier
NeptunCashier
07.2015 - 03.2017
Receptionist
Fitness center XXL
03.2013 - 07.2015
Cashier and Computer Shop Assistant
EI-Tech
06.2012 - 02.2013
Packaging
Berttoni
06.2011 - 10.2011
Bachelor of Science -
Universiteti Luigj Gurakuqi
Associate of Science - Italian And English Language
Gjimnazi Shejnaze Juka