Daniela Porcayo Marquina
Round Rock
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
11.2021 - 05.2024
- Optimized beverage presentation through creative garnishing techniques, elevating visual appeal of each drink served.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Supported training efforts for new hires, sharing knowledge of coffee-making techniques and customer service standards.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled around 200 transactions per shift efficiently and effectively.
Crew Member
Dunkin' Donuts
08.2021 - 10.2021
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Harmony Science Academy
Pflugerville05.2020
Skills
- Food Serving and Preparation
- Hospitality and Professionalism
- Intercultural Communication
- Computer Skills
- Fluent Bilingual
- Detailed work
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Accomplishments
Girls Who Code
Jun 2018 – Jul 2018
Daniela learned several computer coding languages Python, Arduino C, HTML, CSS, and JavaScript and used them to create projects. The programs include a text-based adventure, photograph editors, a chatbot, data science, and a sensory robot that navigates a maze. Two weeks were spent on creating a website, with 3 others, dedicated to providing resources and information for victims of sexual assault.
Received the AP Scholar Award issued by the College Board in May 2019 by completing a score of 3 in World History, 4 in English Language & Composition, and 5 in Spanish Language.
Timeline
Barista
Starbucks
11.2021 - 05.2024
Crew Member
Dunkin' Donuts
08.2021 - 10.2021
High School Diploma -
Harmony Science Academy