Daniela Rivera

• Support front-end activities by performing cashier functions, hosting roles, and welcoming guests.

• Coordinate and host children's parties, ensuring smooth scheduling and guest satisfaction.

• Ensured play areas and party rooms remained clean by adhering to safety protocols

• Ensured friendly and efficient service to team members during busy hours.

• Answered questions about store policies and addressed customer concerns.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Supervised and guided new hires during onboarding, providing hands-on training and mentorship.
• Handled front desk and floor operations with ease, balancing customer service, transactions, and upkeep.
• Quickly de-escalated customer issues, acting as the main point of contact for concerns and feedback.
• Participated in hiring by helping review applications and recommending candidates for interviews.
• Maintained accurate records in scheduling and performance tracking systems to support daily management.
• Proposed workflow enhancements that improved team efficiency and met key performance benchmarks.

•Delivered on-the-job coaching to team members, helping them build confidence and improve task efficiency.

•Led onboarding for new hires, clearly explaining company procedures, customer service expectations, and safety standards.

•Created and adjusted staff schedules, processed time-off requests, and arranged shift coverage to ensure smooth daily operations.

•Directed daily operations by assigning responsibilities and monitoring team workflow to keep productivity high.

•Acted as a point of contact for customer concerns, using active listening and professionalism to resolve issues and exceed expectations.

•Upheld cleanliness and safety protocols across all workstations and guest areas, contributing to a positive and secure environment.

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.