Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Daniela Salinas

Mission,TX

Summary

Bilingual customer service representative with a strong background in complaint resolution and active listening. Known for building empathetic client relationships and exceeding service standards.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Maximus
Edinburg, TX
12.2023 - Current
  • Provided bilingual support to customers, enhancing communication and satisfaction levels.
  • Resolved customer inquiries efficiently, ensuring consistent service quality across multiple channels.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Associate of Science - Social Work

South Texas College
McAllen, TX
08.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Call center experience
  • Complaint resolution
  • Microsoft outlook
  • Documentation
  • Microsoft PowerPoint
  • Assertiveness
  • Conflict mediation
  • Computer proficiency

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Maximus
12.2023 - Current

Associate of Science - Social Work

South Texas College
Daniela Salinas