Bilingual customer service representative with a strong background in complaint resolution and active listening. Known for building empathetic client relationships and exceeding service standards.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Maximus
Edinburg, TX
12.2023 - Current
Provided bilingual support to customers, enhancing communication and satisfaction levels.
Resolved customer inquiries efficiently, ensuring consistent service quality across multiple channels.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
Responded proactively and positively to rapid change.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.