DANIELA SANCHEZ
New Britain,CT
Summary
Reliable management professional with a passion for developing customer relationships. Experienced in creating training programs and implementing organizational strategies. Committed to providing superior customer service and maintaining high standards for customer satisfaction. Able to handle complex tasks with ease and professionalism.
Overview
12
12
years of professional experience
Work History
ASSISTANT MANAGER
COX COMMUNICATIONS
02.2019 - Current
- Help sales team reach a monthly quota
- Drive sales
- Handle any escalations that arise
- Back end paperwork
- Call back customers
- Hit percentage on monthly audits
- Keep and maintain back of house
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Trained new employees in product knowledge, customer service protocols, cash handling procedures
SALES ASSOCIATE
COX COMMUNICATIONS
03.2015 - 02.2019
Meet and exceed monthly sales goals
MOD
FRONT END SUPERVISOR
SAM'S CLUB
01.2013 - 03.2015
- Handle billing and service issues while also focusing on selling our products
- Staying up to date with product knowledge
- Upselling add-ons
- Meet monthly quota
- Managed membership desk- customer would sign up for a Sam's club membership, approve promos for memberships, handle any complaints, overrides for returns
- Oversee cashiers- handle any petty cash change for tills, make sure they were making their goals for membership sign ups, as well as upselling customers to higher tier memberships for example basic, plus and business
Education
HIGH SCHOOL DIPLOMA -
E.C GOODWIN TECHNICAL HIGH SCHOOL
New Britain, Ct06.2011
Skills
- Merchandising/Planograms
- Reviewing end of Day paperwork
- Audit cash transactions from representatives
- In charge of fifth third bank orders
- Time Management
- Customer Relationship Management
- Staff Development
- Staff Supervision
- Policy Administration
- Sales and Marketing
- Microsoft Office Expertise
- Recruiting and Interviewing
- Team Motivation
- Money Handling
- Reviewing Performance
References
References available upon request.
Languages
Spanish
Native or Bilingual
Timeline
ASSISTANT MANAGER
COX COMMUNICATIONS
02.2019 - Current
SALES ASSOCIATE
COX COMMUNICATIONS
03.2015 - 02.2019
FRONT END SUPERVISOR
SAM'S CLUB
01.2013 - 03.2015
HIGH SCHOOL DIPLOMA -
E.C GOODWIN TECHNICAL HIGH SCHOOL
Similar Profiles
Molly HudlowMolly Hudlow
Senior Product Manager at Cox Communications, Cox MediaSenior Product Manager at Cox Communications, Cox Media
LaTricia FountainLaTricia Fountain
Auto Fleet Operation Specialist at Cox Communications, Cox AutomotiveAuto Fleet Operation Specialist at Cox Communications, Cox Automotive
Joel HenryJoel Henry
Independent Contractor at Cox Communications, DirecTV, Frontier CommunicationsIndependent Contractor at Cox Communications, DirecTV, Frontier Communications
James SchumacherJames Schumacher
Residential Cable Technician at Cox CommunicationsResidential Cable Technician at Cox Communications
Eriel ROSARIOEriel ROSARIO
Security Field Supervisor at Allied Universal Security ServicesSecurity Field Supervisor at Allied Universal Security Services