Daniela Semanat Romero
Louisville,KY
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
2
2
years of professional experience
Work History
Retail and Costumer Service Associate
Ross Stores
07.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Worked with loss prevention in monitoring shopper behavior.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assist in translation with Spanish Speakers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Packing, Shipping, and Receiving Assembler
UPS
06.2021 - 07.2021
- Cleaned and sanitized lines during changeovers from one product to another.
- Observed machine operations to verify quality and conformity of filled and packaged products to standards.
- Monitored fill levels, weights and codes of products to meet specifications.
- Attached identification labels to finished packaged items, or cut stencils and stenciled information on containers.
- Removed finished packaged items from machine and separated rejected items.
Education
Bachelor of Arts - Music Education
University of Louisville
Louisville, KY05.2026
Skills
- Retail Trends
- Promotions Programs
- Customer Needs Assessments
- Loss Prevention Goals Monitoring
- Customer Satisfaction
- Customer Assistance
- Cash Register Operation
- Retail Effectiveness
- Providing Feedback
- Credit and Cash Transactions
- Team Cooperation
- Flexible Hours
Languages
Spanish
Native or Bilingual
Timeline
Retail and Costumer Service Associate
Ross Stores
07.2022 - Current
Packing, Shipping, and Receiving Assembler
UPS
06.2021 - 07.2021
Bachelor of Arts - Music Education
University of Louisville