Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniela Triana

Wilton Manors

Summary

Dedicated and customer-focused professional with strong experience in delivering high-quality service while managing multiple priorities in fast-paced environments. Highly skilled in time management, organization, and multitasking, with a proven ability to adapt quickly to changing situations and customer needs.

Overview

8
8
years of professional experience

Work History

Guest Support and Recovery Agent (Social Media)

Insite (Third Party to Princess Cruises)
Ft. Lauderdale
04.2024 - 12.2025
  • Monitored Facebook, Instagram, and Twitter for guest sentiment, service issues, and engagement
  • Investigated guest concerns by identifying customers, researching issues, and providing resolutions
  • Responded to guest inquiries using internal knowledge bases
  • Supported guest recovery efforts to improve customer satisfaction

Contract Technical Assistant

Early Learning Coalition
Coral Gables
11.2023 - 03.2024
  • Managed inbound and outbound calls with providers
  • Responded to emails and distributed outgoing communications
  • Coordinated, attended, and hosted meetings for staff and providers
  • Assisted providers with contract acquisition and compliance

Resort Services/Call Center Agent

Iberostar the Club
Doral
10.2022 - 10.2023
  • Handled inbound and outbound calls and email inquiries
  • Assisted members with reservations, payments, and membership benefits
  • Delivered high-quality customer service support

Front Desk Attendant

NFC Amenity
Kendall
10.2018 - 09.2020
  • Answered phone calls and assisted clients with reservations
  • Ensured client compliance with facility rules and policies
  • Maintained accurate client records and email correspondence

Front Desk Agent

Penguin Hotel
Miami Beach
01.2018 - 07.2018
  • Booking reservations and answering phone calls
  • Check in and check out guests

Education

Associates of Arts Degree -

Miami Dade College
Miami/Homestead, FL
05.2019

High School Diploma -

Miami Beach Senior High School
Miami Beach, FL
06.2017

Skills

  • Proficient with Microsoft Word
  • Proficient with PowerPoint
  • Proficient with Excel
  • Skilled in Salesforce
  • Skilled in Polar Legacy
  • Skilled in CXOne

Timeline

Guest Support and Recovery Agent (Social Media)

Insite (Third Party to Princess Cruises)
04.2024 - 12.2025

Contract Technical Assistant

Early Learning Coalition
11.2023 - 03.2024

Resort Services/Call Center Agent

Iberostar the Club
10.2022 - 10.2023

Front Desk Attendant

NFC Amenity
10.2018 - 09.2020

Front Desk Agent

Penguin Hotel
01.2018 - 07.2018

Associates of Arts Degree -

Miami Dade College

High School Diploma -

Miami Beach Senior High School
Daniela Triana