Daniela Tucker
Dallas,USA
Summary
Bilingual customer service and emergency response professional with over 7 years of experience in high-volume call center and crisis response environments. Skilled in documentation management, compliance accuracy, and technical troubleshooting. Recognized for maintaining composure under pressure, delivering empathetic support, and ensuring strict adherence to protocols and regulatory standards.
Overview
7
7
years of professional experience
Work History
Title Clerk
Fleetworthy Solutions
Waxahachie, TX
09.2025 - 02.2026
- Processed, verified, and filed all paperwork related to vehicle titles, registrations, and lienholder documentation.
- Ensured all title transactions complied with state and federal regulations, resolving discrepancies efficiently.
- Maintained accurate fleet inventory records and tracked 'title in house' status in system databases.
Emergency Response Agent
SiriusXM
Remote
08.2022 - 07.2025
- Provided roadside assistance and emergency support through inbound calls.
- Initiated emergency response for vehicle crashes and SOS alerts.
- Coordinated live vehicle tracking and recovery efforts with law enforcement.
- Maintained strict compliance with emergency protocols and documentation standards.
- Recognized for composure and accuracy in high-stress situations.
Service Ambassador
Arteriors Home
Lewisville, TX
01.2022 - 06.2022
- Managed 50–100 customer interactions daily via phone and email.
- Resolved inquiries related to orders, products, and service issues.
- Maintained efficiency while meeting customer satisfaction goals.
TSR Agent / Bilingual Team Lead
Teletech
Ennis, TX
03.2019 - 01.2022
- Provided technical support for website and account-related issues.
- Documented customer interactions accurately in ticketing systems.
- Handled bilingual escalation calls and supported Spanish-speaking agents.
- Assisted with new hire training and quality reviews.
Education
High School Diploma - undefined
Dallas Can Academy
Dallas, TXSkills
- Delivered bilingual customer support in English and Spanish, ensuring effective communication and resolution of inquiries
- Assisted in coordinating emergency response efforts during critical incidents
- Oversaw call center operations to enhance customer service efficiency
- Executed technical troubleshooting to resolve system issues efficiently
- Assisted in maintaining documentation accuracy and data integrity
- Facilitated law enforcement cooperation
- File management
- Accuracy and precision
- Data entry
- Attention to detail
- Excellent communication
- Problem-solving skills
- Customer service and care
- Problem-solving
- Documenting information
- Call management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Title Clerk
Fleetworthy Solutions
09.2025 - 02.2026
Emergency Response Agent
SiriusXM
08.2022 - 07.2025
Service Ambassador
Arteriors Home
01.2022 - 06.2022
TSR Agent / Bilingual Team Lead
Teletech
03.2019 - 01.2022
High School Diploma - undefined
Dallas Can Academy