Daniela Tupy
Enid
Summary
Organized and dependable professional with several years of diverse experience. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Emergency Control Center Operator
ASRC Federal/ VAFB Fire Department
08.2024 - Current
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference
Civilian Police Officer
United States Air Force
08.2020 - 08.2024
- Secured military assets, maintaining their safety and operational readiness.
- Applied extensive knowledge of federal and state legal statutes to enforce laws effectively.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Mentored incoming Airmen on the importance of ethical behavior, accountability, and professionalism in their role as base security and law enforcement.
- Supported supervisors with administrative tasks such as creating daily shift schedules, managed armory equipment and firearms inventory, and kept track of certification records.
- Utilized clear communication and interpersonal skills to build relationships with the base population.
- Trained new Security Forces members on proper procedures and protocols, and conducted regular training exercises, improving overall unit readiness and effectiveness.
- Documented and organized security information accurately and efficiently.
- Conducted background checks on individuals seeking access to sensitive areas or information, ensuring only qualified personnel were granted clearance.
Police Officer
Hampton Police Department
05.2018 - 08.2020
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Responded to emergency calls to provide assistance to citizens in need.
- Conducted searches of individuals, vehicles and premises.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
Education
Bachelor of Arts - Criminal Justice With Concentration in Criminology
Norwich University
Northfield, VT05-2019
High School Diploma -
Medway High School
Medway, MA06-2015
Skills
- Fast learner
- Writing and editing
- Exceptional telephone etiquette
- Attention to detail
- Critical thinking
- Effective multitasking
- Conflict resolution
- Scheduling/Planning
Accomplishments
- Received Department of the Air Force Civilian Achievement Medal, 2021
- Received Department of the Air Force Civilian Police Academy Academic Achievement Award, 2022
- Received the Mission Support Group Civilian Category II of the Quarter award, 2021 and 2024
- Received the Security Forces Squadron Civilian Category II of the Quarter award, 2021 and 2024
Certification
- CPR/AED Certification
- New Hampshire Police Standards and Training Council Academy, 2018
- Department of the Air Force Civilian Police Academy, VA-LETC, 2022
- Alabama Fire College Telecommunicator I/II certification
- Incident Command System Certifications, ICS 100, 200, 300, 400, 700, and 800 – Federal Emergency Management Agency.
- Emergency Medical Dispatcher (EMD) - National Academies of Emergency Dispatch.
Languages
Spanish
Professional Working
Czech
Native or Bilingual
Timeline
Emergency Control Center Operator
ASRC Federal/ VAFB Fire Department
08.2024 - Current
Civilian Police Officer
United States Air Force
08.2020 - 08.2024
Police Officer
Hampton Police Department
05.2018 - 08.2020
Bachelor of Arts - Criminal Justice With Concentration in Criminology
Norwich University
High School Diploma -
Medway High School
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