Daniela Vasquez
Ocala
Summary
Experienced hospitality professional with a strong background in team leadership, customer service excellence, inventory management, quality control, and operational efficiency. Proven ability to supervise staff, maintain high service standards, train team members, and ensure compliance with company procedures. Recognized for strong organizational skills, attention to detail, and commitment to maintaining clean, safe, and welcoming environments for guests and staff.
Overview
9
9
years of professional experience
Work History
Administrative & Call Center Specialist
Tribu Los Inquebrantables
Ocala, FL
07.2024 - Current
- Managed administrative operations, customer accounts, and scheduling.
- Utilized Microsoft Excel for reporting, data tracking, and performance monitoring.
- Delivered customer support and resolved inquiries through phone and email communications.
- Supported sales initiatives and maintained strong customer relationships.
- Contributed to team performance through effective communication and problem-solving.
Lead Bartender / Shift Supervisor
Destinos LAB
Elizabeth, NJ
03.2021 - 07.2024
- Supervise daily operations and team performance in a high-volume hospitality environment.
- Train and support new employees on service standards and procedures.
- Manage inventory control, ordering, and stock replenishment.
- Ensure cleanliness, safety, and compliance with company standards.
- Resolve customer concerns and maintain high guest satisfaction.
Bartender
Rumba Cubana Restaurant
Jersey City, NJ
01.2019 - 06.2021
- Delivered exceptional customer service in a fast-paced hospitality environment.
- Maintained organized and sanitary workstations in accordance with health and safety standards.
- Assisted in inventory organization and supply management.
- Prepared customized beverage orders while maintaining accuracy and attention to detail.
- Collaborated with team members to ensure operational efficiency and positive guest experiences.
Restaurant Team Member (server)
Cheesecake Factory Inc
Hackensack, NJ
01.2019 - 06.2019
- Maintained clean and organized work environments to support customer satisfaction.
- Worked collaboratively with team members to ensure operational excellence.
- Assisted guests professionally while adhering to company service standards.
- Demonstrated strong attention to detail, cleanliness, and workplace organization.
Server
Noches De Colombia
Hackensack, NJ
01.2017 - 12.2018
- Provided exceptional customer service in a fast-paced restaurant environment.
- Managed multiple tables while ensuring accuracy and guest satisfaction.
- Collaborated with team members to maintain efficient operations and service standards.
- Resolved guest concerns professionally and promptly.
Education
Associate of Arts - Associate of Arts in General Studies
Bergen Community College
Paramus, NJ01-2021
English As A Second Language (ESL) Program - English Composition
Bergen Community College
Paramus, NJ01-2018
Skills
- Microsoft Excel
- Customer Service
- Team Leadership
- Staff Training
- Administrative Support
- Inventory Control
- Communication Skills
- Problem Solving
- Time Management
- Bilingual: English & Spanish
Timeline
Administrative & Call Center Specialist
Tribu Los Inquebrantables
07.2024 - Current
Lead Bartender / Shift Supervisor
Destinos LAB
03.2021 - 07.2024
Bartender
Rumba Cubana Restaurant
01.2019 - 06.2021
Restaurant Team Member (server)
Cheesecake Factory Inc
01.2019 - 06.2019
Server
Noches De Colombia
01.2017 - 12.2018
Associate of Arts - Associate of Arts in General Studies
Bergen Community College
English As A Second Language (ESL) Program - English Composition
Bergen Community College