Daniela Vega Yepes
Lawrenceville,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Rappi
Bogotá, Colombia
06.2016 - 03.2017
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted available products and services to customers during service, account management and order calls.
- Strengthened customer retention by offering discount options.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
Education
BBA -
Underwood University
Suwanee, GA12-2024
INTENSIVE ENGLISH - English-as-a-Second-Language Education
Atlanta English Institute
Suwanee, GA12-2019
Skills
- Call Management
- Information Security
- Scheduling
- Client Relations
- Problem-Solving Abilities
- Sales Expertise
- Coordination
- Prioritization
- Operations Management
- Employee Scheduling
- Customer Relations
- Task Delegation
- Microsoft Office Expertise
Languages
Spanish
Native/ Bilingual
English
Full Professional
Affiliations
- Singer at Iglesia de Georgia, Lilburn, GA
- Taekwondo
Timeline
Customer Service Representative
Rappi
06.2016 - 03.2017
BBA -
Underwood University
INTENSIVE ENGLISH - English-as-a-Second-Language Education
Atlanta English Institute