Daniela Velez
Reston,VA
Summary
I am a dependable team player with over ten years of customer service experience, which has been accumulated through my high productivity and strong work ethic. I am thoroughly organized, and capable of taking on multiple tasks while assisting others and addressing customer concerns.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
Simona Cafe
Arlington, VA
03.2022 - Current
- Preps ingredients for breakfast and lunch items, including baking bread from scratch, utilizing a deli slicer, and preparing high-quality espresso beverages.
- Provides excellent customer service by responding to inquiries quickly and professionally.
- Places orders through the food distributor, Baldor, for biweekly delivery of products.
- Trains new baristas, as well as providing information on business policies and procedures regarding food handling safety standards.
Barista
Doubles
Washington DC
02.2021 - 02.2022
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Received and accurately processed customer payments.
- Managed morning rush of customers daily with efficient customer service.
Bartender
Old Trade Brewery
Brandy Station, VA
01.2020 - 10.2020
- Maintained work areas clean to promote productivity and team success.
- Assisted the head brewer on occasion while following safety guidelines, reading temperature, flow, and other meters daily and documented information.
- Maintained knowledge of beers on tap, including color, aroma, hops, body, ABV, or any other special ingredients, to help customers make a selection that suits their palate.
Sales Associate
M&M Custom Fine Jewelers
Huntsville, AL
05.2018 - 06.2019
- Assisted master jeweler with polishing jewelry, and displayed cases daily according to gemstones, bridal, and pricing.
- In charge of running social media i.e., Facebook and Instagram and updated website weekly according to sales and inventory availability, in addition to creating invoices.
- Trained new team members on sales techniques, and informed customers about gemstone qualities.
Server and Hostess
Four Leaves Asian Restaurant
Huntsville, AL
12.2016 - 12.2018
- Worked with the POS system to place orders and manage transactions.
- Assisted FOH and BOH staff with preparing for events, and planned smooth execution for guest satisfaction.
- Increased restaurant sales by upselling items such as cocktails and appetizers to fifty plus customers per shift.
Server
Glory Days Grill
Culpeper, VA
07.2016 - 10.2016
- Provided information on food and drink specials, recommended dishes based on customers' allergies and dietary restrictions.
- Upsold appetizers, mixed drinks, and gift cards to increase store sales.
- Collaborated with kitchen staff to manage table and bar deliveries to diminish customer service issues.
Education
Bachelor of Arts - English
George Mason University
Fairfax, VAAssociate of Arts - General Studies
Calhoun Community College
Huntsville, ALSkills
- POS trained
- Communication skills
- Hospitality service expertise
- Teamwork and collaboration
- Conversant in Spanish
Certification
ServSafe Certification
Timeline
Barista Shift Lead
Simona Cafe
03.2022 - Current
Barista
Doubles
02.2021 - 02.2022
Bartender
Old Trade Brewery
01.2020 - 10.2020
Sales Associate
M&M Custom Fine Jewelers
05.2018 - 06.2019
Server and Hostess
Four Leaves Asian Restaurant
12.2016 - 12.2018
Server
Glory Days Grill
07.2016 - 10.2016
Bachelor of Arts - English
George Mason University
Associate of Arts - General Studies
Calhoun Community College