Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Daniela Vizcarra

San Ysidro,CA

Summary

Dynamic professional with extensive experience in customer service management and support, notably at Chevron. Excelled in complaint resolution and project management, enhancing team efficiency and customer satisfaction. Demonstrated prowess in staffing coordination and call monitoring, contributing to significant operational improvements. Proven ability to lead with a focus on strategic achievements and effective communication. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2023
2023
years of professional experience

Work History

Customer Service Manager

Manager's Assistant

Chevron
09.2019 - 07.2022
  • Responded to and directed incoming calls and other communication.
  • Ran errands to support daily needs of management.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Scheduled meetings and managed calendar.

Education

Medical Assisting

Pima Medical Institute
Chula Vista, CA
04-2025

Phlebotomist

Phlebotomist Training Center
National City, CA
12-2023

Skills

  • Complaint resolution
  • Staffing coordination
  • Call Monitoring
  • History documentation
  • Immunization Administration
  • Medical Terminology
  • Medical Billing
  • Patient Assessment
  • Specimen collection and processing
  • Problem-solving capabilities

Languages

Spanish
Native or Bilingual

Accomplishments

  • Documented and resolved ICD-9 & CPT coding which led to efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 60 blood draws by completing phlebotomist training with accuracy and efficiency.

Timeline

Manager's Assistant

Chevron
09.2019 - 07.2022

Customer Service Manager

Medical Assisting

Pima Medical Institute

Phlebotomist

Phlebotomist Training Center
Daniela Vizcarra