Daniela Waldner
Arlington,SD
Summary
Dynamic healthcare operations professional with over 20 years of experience in medical clinics, health information management, and healthcare operations. Expertise in optimizing workflows, supervising staff, ensuring HIPAA compliance, and managing EMR systems, complemented by a strong focus on quality assurance and performance management. Recognized for exceptional communication skills and a results-driven approach, consistently supporting efficient operations while upholding the highest standards of patient care and regulatory adherence. Holds a Bachelor of Science in Healthcare Administration, underscoring a commitment to excellence in the healthcare sector.
Professional with comprehensive background in processing, prepared to bring high standards to new role. Known for improving operational efficiency and ensuring accuracy in documentation. Team-oriented with strong focus on achieving results and adapting to changing needs. Proficient in data management and regulatory compliance.
Overview
7
7
years of professional experience
Work History
Health Information Operations Supervisor
Datavant Inc.
Phoenix
02.2022 - 01.2026
- Process and fulfill medical record requests in compliance with HIPAA and confidentiality standards.
- Review and validate ROI requests, identifying sensitive information and ensuring accurate, secure release.
- Utilize multiple EMR systems (including EPIC and Cerner) to retrieve, verify, and organize patient records for release to insurance companies, legal entities, and third-party requestors.
- Lead prioritization of incoming requests based on urgency, legal deadlines, and client needs.
- Generate and maintain detailed inventory reports to monitor request volume, turnaround time, and completion rates.
- Report team overtime hours and support team workflows, assisting with process improvements.
- Provide training and support for new team members, contributing to onboarding and quality assurance initiatives.
- Act as a frontline leader, managing HIS staff productivity, handling escalations, and fostering a positive work environment.
- Coordinate with leadership on operational strategies, process improvements, and client communications.
- Manage requests from the Risk Management Team and oversee audit-related tasks from payors.
- Participate in project teams and committees to support departmental initiatives.
- Advanced proficiency in Microsoft Office, especially Excel (PivotTables, Power Query, VLOOKUPs); Power BI experience.
- Completed weekly payroll for 20 employees.
HEALTH INFORMATION MANAGEMENT/QUALITY ASSURANCE
Good Samaritan Society
Clear Lake, SD
03.2021 - 01.2022
- Assign patients to appropriate Diagnosis-Related Groups (DRGs) using specialized coding software.
- Compiled, reviewed, and maintained accurate medical records to support documentation of patient conditions and treatments for research, cost control, and quality improvement initiatives.
- Reference medical classification manuals to accurately code diagnoses and procedures according to disease processes.
- Enter detailed patient information, including demographics, medical history, diagnostic procedures, and treatment data into electronic health systems.
- Identify, abstract, and code patient data using standard classification systems such as ICD and CPT.
- Operate and maintain various health information indexing, storage, and retrieval systems to ensure efficient record management and data analysis.
- Process patient admission and discharge documentation in accordance with organizational protocols.
- Ensure the confidentiality and security of medical records by upholding HIPAA regulations and internal data protection standards.
- Provided training and oversight to CNAs, ensuring consistent adherence to HIPAA regulations and quality assurance standards.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
MEDICAL SECRETARY
Avera Medical Group
Brookings, SD
04.2019 - 01.2020
- Answered incoming calls, routed inquiries to appropriate departments, and contacted patients to schedule follow-up appointments.
- Greeted and assisted visitors determined the purpose of their visit and directed them to the appropriate staff or department.
- Scheduled and confirmed patient appointments using MEDITECH electronic health record system.
- Accurately entered insurance details into patient profiles and processed co-payments in accordance with office procedures.
- More employment history upon request.
- Answered phone calls and messages for 20 -physician in family practice medical facility, scheduling appointments, and handling patient inquiries.
Education
Bachelor of Science Degree - Healthcare Administration
Capella University
Minneapolis, MN04-2026
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL01-2021
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
Tampa, FL01-2020
Skills
- Fundamental competencies
- Healthcare operations management
- Staff supervision
- HIPAA compliance expertise
- Electronic medical record systems expertise
- Workflow optimization
- Quality control and risk assessment
- Productivity analysis
- Medical records management
- Cross-functional collaboration
- Effective team collaboration
Timeline
Health Information Operations Supervisor
Datavant Inc.
02.2022 - 01.2026
HEALTH INFORMATION MANAGEMENT/QUALITY ASSURANCE
Good Samaritan Society
03.2021 - 01.2022
MEDICAL SECRETARY
Avera Medical Group
04.2019 - 01.2020
Bachelor of Science Degree - Healthcare Administration
Capella University
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy