Daniela Paniagua Villegas
Cartago
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Marketing Sales Representative
Amazon
06.2022 - Current
- I currently work with lists of clients who have Amazon Business or who use retail Amazon platform to make purchases for businesses and I contact them in order to schedule meetings with account managers and be able to obtain the benefits that Amazon Business has for business purchases
- Accounts are provided by an account managers and part of my role is to find the contacts and contact them through calls and emails
- Also worked in projects to get Canadian business clients to register for Amazon Business.
Sales Agent
Tech Data
12.2017 - 06.2022
- Handling renewals at, Function: I used to work with resellers selling Dell EMC warranty renewals, my job was to keep warranties up do date through proactive and reactive quotes as well as helping to increase sales
- Maintain conversations with resellers through emails and I also schedule weekly or monthly calls in which we review pipeline to be able to decide which opportunities will be closed and which will not, in addition to be able to create a forecast and have better visibility of sales in coming months
- Devised business strategies to not lose opportunities with third party options, maintaining the vision of adding value that is given to companies with guarantees.
Customer Service Agent
Sykes
01.2014 - 12.2017
- Helping customers with billing inquiries and up selling services when adequate, applied troubleshooting techniques to diagnose a problem and apply resolution
- Also, as a sales accelerator managing agents, monitor agent’s calls and provide feedback about how to close sales during a call.
Education
Bachelor of Science - Nursing
Universidad De Las Ciencias Y El Arte
01.2025
Technical Degree - Data Analysis
Universidad Politecnica
07.2024
High School Diploma -
Centro De Innovacion Educativa
12.2011
School Degree -
Centro Educativo Cristiano Reformado
12.2006
Skills
- Customer Service
- Intermediate Excel
- Client Correspondence
- Database Management
- Prospecting Skills
- Sales Management
- Production Quotas
Timeline
Marketing Sales Representative
Amazon
06.2022 - Current
Sales Agent
Tech Data
12.2017 - 06.2022
Customer Service Agent
Sykes
01.2014 - 12.2017
Bachelor of Science - Nursing
Universidad De Las Ciencias Y El Arte
Technical Degree - Data Analysis
Universidad Politecnica
High School Diploma -
Centro De Innovacion Educativa
School Degree -
Centro Educativo Cristiano Reformado
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