Janel Reid
Eastvale,CA
Summary
10 year + Experienced Customer Service and Administrative professional with a strong background in providing exceptional customer support and managing administrative tasks. Proven ability to resolve customer inquiries effectively, handle administrative duties with precision, and maintain a high level of professionalism in all interactions , bilingual in English and Spanish
Overview
14
14
years of professional experience
Work History
Marketing Sales Representative
Loreal
El Segundo, US
01.2018 - 01.2020
- Ability to work independently as well as a part of a team
- Dynamic Leadership and energetic self-starter
- Proven abilities to meet and exceed project milestones deadlines
Freelance beauty marketing / sales consultant
Loreal
01.2017 - 01.2019
- Execute strategic marketing events and manage professional makeup tradeshows, beauty community events
- Manage, strategize and implement social media, product focus/launch, and sales strategy across events
- Marketing projects to identify trends, demographic information and overall statistical research to enhance brand
Beauty Sales advisor
NORDSTROM
01.2015 - 01.2018
- Cash handling register transactions
- Opened new accounts and cross-sale opportunities
- Create and maintain store displays to insure optimal presentation for customers
- Give accurate information, troubleshoot issues and resolve complaints
- Demonstrate products at special store kiosks to increase sales
Administrative assistant / product development Coordinator
NYX COSMETICS
01.2011 - 01.2015
- Assistant to CEO
- Serves as a receptionist for executive, receiving and screening visitors and telephone calls
- Schedules appointments, meetings, conferences, luncheons, hotel reservations and travel plans
- Hands on color and formula evaluating to confirm all samples ensure the quality is up to standard
- Working closely with graphics team to evaluate packaging
Counter manager
MACYS
01.2007 - 01.2010
- Assisting customers in purchasing, delivery and ultimate satisfaction
- Coached each member of my team to increase individual sales and build customer loyalty
- Prepared daily, weekly, monthly sales goals for the counter with an increase of revenue
- Led a daily team of Beauty Advisors and scheduled make-up artist for special events
- Maintained clientele base and built relationships through follow up communication
Receptionist
NORWALK CHAMBER OF COMMERCE
01.2006 - 01.2007
- Processing of Sales Invoices with quick book
- Check visitors in and direct or escort them to specific destinations
- Updating data, proof reading data entry
- Organizing the grand opening for new businesses
- Accounting/Bookkeeping
- Copy, file and maintain paper or electronic documents and records
- Schedule and confirm appointments and maintain event calendars
Education
Diploma -
California High School
01.2005
Skills
- Training
- Bilingual
- Receptionist
- Microsoft Word
- Sales
- Excel
- Customer Service Skills
- Retail
Timeline
Marketing Sales Representative
Loreal
01.2018 - 01.2020
Freelance beauty marketing / sales consultant
Loreal
01.2017 - 01.2019
Beauty Sales advisor
NORDSTROM
01.2015 - 01.2018
Administrative assistant / product development Coordinator
NYX COSMETICS
01.2011 - 01.2015
Counter manager
MACYS
01.2007 - 01.2010
Receptionist
NORWALK CHAMBER OF COMMERCE
01.2006 - 01.2007
Diploma -
California High School