Results-driven Case Manager with extensive experience as Registered Nurse. Advocated for patients and fostered collaboration among healthcare teams to enhance patient outcomes. Reduced hospital readmissions through strategic care planning and effective discharge processes. Managed complex cases while streamlining operations to improve efficiency and reduce costs.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Registered Nurse Case Manager
Henry Ford Hospital Rochester
Rochester
07.2024 - Current
Coordinate a patient's care throughout their hospital stay to ensure a safe, timely and cost-effective transition to the next level of care.
Coordinate patient care plans with interdisciplinary teams.
Evaluate patient needs and develop individualized care strategies.
Collaborate with physicians and other healthcare professionals to coordinate care for patients.
Coordinate home care, home infusion, and durable medical equipment reducing patient wait times.
Participate in team meetings to discuss treatment options for complex cases.
Office Manager
Detroit HVAC Inc.
11.2019 - 07.2024
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained computer and physical filing systems.
Performed calculations for employee deductions and processed payroll accurately to ensure timely payments.
Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
Registered Nurse
Ascension Providence Rochester Hospital
03.2005 - 11.2019
Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Streamlined medication administration processes for increased safety and accuracy during busy shifts.
Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Charge Nurse role
Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Implemented medication and IV administration, catheter insertion, and airway management.
Provided direct patient care, stabilized patients, and determined next course of action.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Administered medications via oral, IV, and intramuscular injections and monitored responses, including managing cardiac intravenous drips
Sheath removal post percutaneous coronary intervention
Patient care for post cardiac catheterization procedures, post pacemaker implants, post gastric bypass
Registered Nurse
Health Providers Choice
11.2004 - 03.2005
Provided direct patient care
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Advocated for patients' needs in healthcare settings.
Ensured dignity / respect in treatment
Consulted with physicians regarding patient care
Registered Nurse
William Beaumont Hospital
02.2004 - 11.2004
Provided direct patient care
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Patient advocate / teaching
Ensured dignity / respect in treatment
Consulted with physicians regarding patient care
Pharmacy Technician
William Beaumont Hospital
01.2001 - 01.2004
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Streamlined prescription processing with accurate data entry and verification of patient information.
Prepared IV / TPN solutions
Delivered medications to nursing units
Education
Bachelor of Science - Nursing
Rochester University
Rochester Hills, MI
07-2013
Associate of Science - Nursing
Macomb Community College
Warren, MI
10-2003
Skills
Case management
Discharge planning
Healthcare compliance
Patient advocacy
Effective communication
Care coordination
Interdisciplinary collaboration
Employee Supervision / customer service / billing / payroll
Patient Management
Precepting
Nursing staff leadership
Chart updating
Medical assessment / Critical Care / Patient Monitoring
Emergency Response
Performing EKGs / telemetry monitoring
ACLS and BLS certified
Certification
Licensed Registered Nurse - Obtained in Michigan in 2004