Daniele Freeman
Upper Darby,PA
Summary
Business-minded Financial Counselor known for successfully managing high level of patient accounts. Determined employee with over 15 years of experience processing financial forms and obtaining referrals and other health documentation. Remains calm and poised in all types of situations.
Overview
23
23
years of professional experience
Work History
Outpatient Financial Counselor
Children's Hospital Of Philadelphia, Satellite Clinic
07.2006 - Current
- · Advise parents and families on insurance coverage including charitable care options and financial resolutions.
- · Responsible for successful completion charge review work queues, that release claims for services.
- · Educate physicians and management regarding increasing patients’ revenue by maximization of the level of service.
- · Attend required billing meetings and provide training to staff.
- · Responsible for training staff on collection of self-pay and outstanding balances.
- Research all telephone and in-person billing concerns for accounts adjustments.
- Safeguarded client confidentiality while maintaining accurate records and documentation of counseling sessions.
- Managed caseload effectively, ensuring timely follow-up appointments and communication with clients.
Hospital Laboratory Assistant
Main Line Health- Lankenau Hospital
01.2007 - 04.2014
- Improved laboratory efficiency by streamlining sample processing and data recording procedures.
- Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Facilitated timely completion of experiments by maintaining a well-organized workspace and efficient workflow.
- · Provide results to physicians and floor nurse.
Emergency Room Greeter
Main Line Health (Lankenau Hospital)
01.2003 - 01.2007
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
- · Act as Patient Liaison/ Advocate.
Patient Registration Specialist
Children's Hospital Of Philadelphia, Satellite Clinic
07.2001 - 07.2006
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Reduced registration errors through meticulous data entry and attention to detail.
- Streamlined the registration process for enhanced patient experience by implementing new software.
- Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
Education
MBA -
University of Phoenix
Tempe, AZ05.2023
Master's Healthcare Administration -
University of Phoenix
Tempe, AZ05.2021
Bachelor's in Healthcare Administration -
University of Phoenix
Tempe, AZ05.2015
Skills
- Proficient in Microsoft,Epic
- Financial Advice
- Cash Flow Management
- Medical Billing and Coding
- Patient Counseling
Timeline
Hospital Laboratory Assistant
Main Line Health- Lankenau Hospital
01.2007 - 04.2014
Outpatient Financial Counselor
Children's Hospital Of Philadelphia, Satellite Clinic
07.2006 - Current
Emergency Room Greeter
Main Line Health (Lankenau Hospital)
01.2003 - 01.2007
Patient Registration Specialist
Children's Hospital Of Philadelphia, Satellite Clinic
07.2001 - 07.2006
MBA -
University of Phoenix
Master's Healthcare Administration -
University of Phoenix
Bachelor's in Healthcare Administration -
University of Phoenix
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