Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Daniele Klebern

Wheeling,IL

Summary

Dedicated patient safety professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Passionate about the field of patient safety and performance improvement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Safety Program Manager

Vizient Inc.
08.2022 - Current
  • Managed all patient safety organization (PSO) event logistics, including technology, registration, attendance tracking and structure.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Delivered high-quality results by setting performance metrics and monitoring progress against targets.
  • Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Devised creative solutions to critical customer and user needs.
  • Wrote and managed public blog post on workplace violence prevention, collaborating with multiple member stakeholders to produce a helpful resource for members.

Account Representative

Sg2
09.2020 - 08.2022
  • Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
  • Retained high-value clients by providing exceptional support and personalized service.
  • Conducted regular account reviews to identify opportunities for growth and client satisfaction improvement.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
  • Provided training for new Account Representatives, sharing best practices for client engagement and retention.
  • Supported customer satisfaction through regular follow-up and communication.

Patient Safety Intern

Carle Foundation Hospital
08.2019 - 12.2019
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Attended root cause analysis (RCA) meetings with patient safety officers and CMO.
  • Acted as chief-of-staff to ensure safety check rounds in hospital and clinics were adhered to 100% compliance.
  • Assisted with hospital-acquired infection (HAI) prevention and performance improvement projects.
  • Championed a "culture of safety" alongside clinicians at the bedside and patient safety officers.
  • Observed surgical procedures for proper time-out protocol.

Commercial Markets Intern

Blue Cross Blue Shield Association, BCBSA
06.2018 - 08.2018
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Collaborated effectively with team members across departments.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Assisted with optimizations for Flexible Network, a guide to connect members to top-performing providers.
  • Generated bi-weekly reports and performed audits on member claim information, complying with HIPPA and monitoring for PHI.
  • Developed product knowledge and presented to Commercial Markets team on contributions to Flexible Network.

Education

Master of Science - Patient Safety And Healthcare Quality

Johns Hopkins University
Baltimore, MD
12.2022

Master of Science - Community Health And Healthcare Administration

University of Illinois At Urbana-Champaign
Champaign, IL
12.2019

Skills

  • Customer Service
  • Project Coordination
  • Event Planning and Execution
  • Process Improvement
  • Presentation Creation and Delivery
  • Vendor Relationship Management
  • Patient safety industry knowledge

Certification

  • Certified Professional in Patient Safety (CPPS) - May 2023

Languages

Russian
Native or Bilingual
Spanish
Professional Working

Timeline

Patient Safety Program Manager

Vizient Inc.
08.2022 - Current

Account Representative

Sg2
09.2020 - 08.2022

Patient Safety Intern

Carle Foundation Hospital
08.2019 - 12.2019

Commercial Markets Intern

Blue Cross Blue Shield Association, BCBSA
06.2018 - 08.2018

Master of Science - Patient Safety And Healthcare Quality

Johns Hopkins University

Master of Science - Community Health And Healthcare Administration

University of Illinois At Urbana-Champaign

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Daniele Klebern