Daniel E Luna
Las Vegas,NM
Summary
Proactive professional delivering exceptional returns processing, driving effective inventory management, and ensuring seamless customer interactions. Committed to maintaining accurate records and enhancing overall operational effectiveness.
Overview
1
1
year of professional experience
Work History
Returns Clerk
NRI Distribution
Las Vegas, NV
08.2024 - Current
- Inspected returned items to identify damage or defects, documenting information in database.
- Checked packaging to verify good quality, no damage and acceptable appearance.
- Processed refunds up to specified dollar amounts according to strict company policy.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Maintained accurate records of returned items, ensuring proper tracking and inventory management.
- Reported discrepancies or product damages to maintain accuracy and efficiency goals.
- Operated warehouse equipment to unload, move and store returned items in designated areas.
- Processed incoming returns to ensure accurate inventory management.
- Inspected returned items for damage before restocking or disposal.
- Coordinated with shipping department for timely return shipments.
- Maintained organized records of all returned merchandise transactions.
- Assisted customers in return inquiries and provided product information.
- Collaborated with team members to improve returns handling procedures.
- Trained new staff on returns processes and best practices for efficiency.
- Utilized inventory management systems to track and update return statuses.
- Performed regular audits of the warehouse stockroom in order to identify any issues related to product returns.
- Assisted with unloading delivery trucks when necessary.
- Collaborated closely with other departments such as accounting, sales, and logistics teams in order to provide efficient solutions for customers' queries.
- Monitored and tracked return shipments to ensure timely delivery back to vendors.
- Assisted in preparing return authorization documents for customer records.
- Processed credits as required for returned merchandise according to established procedures.
Shipping Clerk
NRI Distribution Inc
Las Vegas, Nevada
08.2024 - Current
- Processed incoming shipments and verified contents against packing lists.
- Coordinated with warehouse team to ensure timely order fulfillment.
- Maintained accurate inventory records using warehouse management software.
- Assisted in packaging and labeling products for shipment to clients.
- Communicated with carriers to schedule pickups and deliveries efficiently.
- Monitored shipping supplies and reported shortages to management promptly.
- Trained new employees on shipping procedures and safety protocols.
Education
Bachelor of Science - Computer And Information Systems
Instituto Libertador
Venezuela 01-1980
Skills
- Returns processing
- Inventory management
- Quality inspection
- Database documentation
- Refund processing
- Customer relationship management
References
References available upon request.
Timeline
Returns Clerk
NRI Distribution
08.2024 - Current
Shipping Clerk
NRI Distribution Inc
08.2024 - Current
Bachelor of Science - Computer And Information Systems
Instituto Libertador