Daniele McClements
Brooklyn,NY
Summary
High-energy service industry employee ready to empower team members to surpass company objectives with effective leadership. Skilled in customer service, training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced.
Overview
8
8
years of professional experience
Work History
Shift Lead, Floor Manager, and Bartender
Taste! Craft Eatery
08.2018 - 01.2024
- Worked as a host/busser/expo for about a year and then moved up to serving and shift leading for approximately four and a half years
- Organized server sections, made cuts, and set up the restaurant for shifts, as well as dealt with any on-shift issues regarding customer complaints, questions, reservations, etc
- Worked catering events as a server/bartender.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Level 4 associate
In-N-Out Burger
06.2016 - 07.2018
- Became fryer certified, completed complex orders via POS system, dealt with customer needs, packaged food for customers, and helped prep produce for orders
- Prioritized the high standards regarding very strict customer service expectations specific to the company.
Volunteer experience
Pacheco Elementary School
01.2023 - 03.2023
- Worked with kindergarten and third grade dual immersion classrooms to help students carry out educational activities in both Spanish and English
- Worked with students struggling to learn either language and/or behind in their grade level through reading and writing activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Arts - Spanish
California Polytechnic University
12.2023
Associate’s degree - Spanish
Cuesta College
06.2021
Skills
- Communication in both English & Spanish
- Extensive FOH experience
- Toast POS knowledge
- Manager and leadership skills
- Moderate wine, beer and liquor knowledge
- Customer service and hospitality skills
- Efficient in fast paced, high-energy environments
- Employee Training
Volunteer Experience
Classroom assistant, Pacheco Elementary School, San Luis Obsipo, CA, 01/01/23, 03/01/23, Worked with kindergarten and third grade dual immersion classrooms to help students carry out educational activities in both Spanish and English. Worked with students struggling to learn either language and/or behind in their grade level through reading and writing activities.
Languages
Spanish
Professional Working
Timeline
Volunteer experience
Pacheco Elementary School
01.2023 - 03.2023
Shift Lead, Floor Manager, and Bartender
Taste! Craft Eatery
08.2018 - 01.2024
Level 4 associate
In-N-Out Burger
06.2016 - 07.2018
Bachelor of Arts - Spanish
California Polytechnic University
Associate’s degree - Spanish
Cuesta College
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