Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Daniele Patterson

Azusa,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

25
25
years of professional experience

Work History

Customer Service Representative Team Lead

Iherb.com
Pasadena, CA
10.2001 - 02.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Maintained up-to-date knowledge of product and service changes.

Parts Clerk

Overnight Transportation
City of Commerce
01.1995 - 06.1999
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Adhered to company guidelines for performance and compliance.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.

Education

No Degree -

ITT Technical Institute - West Covina California
West Covina, CA

High School Diploma -

Gladstone High School
Azusa, CA
06.1988

Skills

  • Maintaining Clean Work Areas
  • Correcting Discrepancies
  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Data Entry and Maintenance

Accomplishments

  • Resolved product issue through consumer testing.

Timeline

Customer Service Representative Team Lead

Iherb.com
10.2001 - 02.2022

Parts Clerk

Overnight Transportation
01.1995 - 06.1999

No Degree -

ITT Technical Institute - West Covina California

High School Diploma -

Gladstone High School

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Daniele Patterson