Daniel Enrique Reyes

• Customer service liaison for the largest client in the Midwest region resulting in month-over-month growth
• Directly correspond with sales representatives on the onboarding of 4 major accounts resulting in month-over-month growth
• Building and tracking freight (FTL/LTL) in the company’s transportation management system and expedite shipments
• Receive and assess different carriers’ capabilities/capacity to ensure all client requirements are satisfactorily met
• Negotiate pricing with carriers and accurately quote clients based on market factors
• Priced and quoted air, ground, LTL and FTL shipping rates.
• Experience in traditional and specialized modes, including imports/exports, air/ocean, trailer interchange, hazmat, intermodal, cross-docking/warehousing, and lease/drop trailer
• Resolved shipping discrepancies by coordinating customer and courier communications.
• Directly correspond with clients and carriers about any issues or adjustments needed for in transit shipments
• Anticipated service issues and implemented corrective actions before major issues arose.
• Led third-party vendors in achieving delivery time and cost targets.
• Kept corporate departments and customers updated on critical shipments.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Negotiated transportation and logistics contracts to reduce shipping costs.
• Trained and developed logistics personnel to achieve high-performing teams.
• Kept customers satisfied and well-informed by maintaining open communication with carriers.
• Billing/invoicing

AOT Scale House

• Complete test weight on all scales and fill out scale log accurately nightly
• Make sure weights are correct on containers prior to sending them out to aircraft
• Verify all hazmat paperwork is present and correctly placed for ramp operation
• Test and monitor every scale before weighing up every container
• Ability to multitask in high pressure situations.

Safety Representative

• Stay up to date on the most current ramp and operation safety protocols
• Conduct employee safety questions and report to the department supervisor
• Be ready to answer any questions from employees regarding ramp and operation safety protocols.

Account Manager

• Solving complex issues regarding customer’s, accounts including billing, cancellations, and relocation
• Maintaining proper file management in store computer systems
• Maintaining detailed inventory list of AT&T and DIRECTV equipment
• Place orders for new AT&T and DIRECTV equipment as needed by the store
• Troubleshooting with AT&T and DIRECTV support systems for assistance in OPUS or other software related issues.

Customer Service Representative

• Selling products & services offered by, and DIRECTV
• Upselling based on the needs of customers and current promotions offered by AT&T
• Cold calling potential customers to acquire new business
• Setting up appointments with the manager
• Good understanding of all permanent and temporary promotions offered by AT&T and DIRECTV
• Good understanding of AT&T and DIRECTV pricing
• Placing customer orders into the OPUS system
• Assisting customers in the setup of AT&T online and AT&T mobile
• Providing accurate information to customers regarding device hardware, software, and upgraded procedures.