DANIEL FELIPE BARRERA
North Miami Beach,Florida
Summary
Self-motivated and hard worker Account Manager skilled at working multiple accounts with extensive knowledge of product sales and service. Proven history of maintaining relationships with existing accounts while increasing revenue through new ones. Always willing to listen and learn.
Overview
8
8
years of professional experience
Work History
Account Manager
Hotwire Communications
Miami, FL
09.2020 - Current
- Developed deep relationships with members of the board of directors at each property as well as management staff.
- Managed a portfolio of 23 properties that represented $7,768,468.98 of estimated annual revenue.
- Collaborated with the legal department during the redlining process for multiple contact renewals.
- Partnered up with multiple departments in order to ensure end to end customer satisfaction.
- Proudly represented Hotwire in every single VIP escalation ensuring that the white glove service was the standard and not the exception.
- Maintained the highest standard of customer service at some of the high end properties that are of high interest for the company.
General Manager
Hotworx 24, Infrared Fitness Studio
PEMBROKE PINES, FL
09.2019 - 02.2020
- Managed staff, prepared work schedules and assigned specific duties.
- Determined staffing requirements, interview, hire and train new employees.
- Performed sales floor work, such as greeting or assisting customers, stocking shelves or taking inventory.
- Managed a location that received over 150 visitors a day
Operational Manager
Natural Resources Pest Control
Miami, FL
06.2017 - 09.2019
- Provided leadership to technicians in order to ensure high quality of service.
- Managed scheduling of routes, maintenance for the fleet of trucks as well as ordering supplies.
- Provided hiring assistance, trained and on-boarded new employees.
- Responsible for implementing inventory control and standardized ordering procedures.
- Assisted in increase sales by 35%.
LEAD SERVER/ F&B MANAGER iN TRAINING
Turnberry Isle Miami (Bourbon Steak)
Aventura, FL
06.2013 - 06.2017
- Maintained knowledge of hotel culture, amenities and services in order to provide the best experience for every guest.
- Recommended food and beverage policies, procedures and standards. Worked with management to ensure staff adhere to these policies.
- Communicated issues, resolved escalations and provided guidance for less experienced staff member when needed.
- Took initiative on deescalating problems on my own before handing them up to upper management.
Education
Some College (No Degree) - Business Administration And Management
Miami Dade College
Miami, FLSkills
- Excellent costumer service
- Assertive and progressive marketing strategies to promote business
- Establishes and maintains long lasting costumer relations
- Meticulous Attention to Detail
- Reliable and punctual
- Teamwork and Collaboration
- Self-Motivated
- Flexible and Adaptable
- Problem-Solving
Hobbies
I believe that the activities that i involve myself in outside of work truly set me up for success at work.
Every saturday i volunteer at a dog training facility where i assist in training dual purpose dogs or K9s ( detection and apprehension). But when i need to tone things down and relax you would find me in the back patio of my home doing woodwork or rearranging my garden.
Family is my number one priority so a nice bbq with my loved ones is the best way to end a long week at work.
Timeline
Account Manager
Hotwire Communications
09.2020 - Current
General Manager
Hotworx 24, Infrared Fitness Studio
09.2019 - 02.2020
Operational Manager
Natural Resources Pest Control
06.2017 - 09.2019
LEAD SERVER/ F&B MANAGER iN TRAINING
Turnberry Isle Miami (Bourbon Steak)
06.2013 - 06.2017
Some College (No Degree) - Business Administration And Management
Miami Dade College
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