Daniel Guillaume Kabongo

• Collaborated with other departments to address customer needs and service requests.
• Processed client payments and updated accounts.
• Supported customer satisfaction through regular follow-up and communication.
• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
• Creating orders in QuickBooks and Payment processing for orders
• Kept detailed records of customer interactions for optimal traceability.
• Analyzed accounts for delinquencies and other ongoing issues.
• Contacted customers to assess satisfaction and current needs.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Make calls to the customers to collect payment for orders shipped , delivered and activated.
• Maintained current knowledge of evolving changes in marketplace.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Consulted with businesses to supply accurate product and service information.

.Monitoring customer account details for non-payments, delayed payments and other irregularities.

1. Responds to Colgate's customer's contacts received via incoming calls, Internet or email in a professional manner to meet or exceed client expectations.

2. Process the payment for opens invoices for Colgate Canadians French and English clients.

3. Analyzes customer's needs or issues and selects course of action

4. Accurately enter the data received from Colgate's customer for processing of orders and literature requests.

• Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
• Analyzed credit scores to determine borrowers' creditworthiness.
• Credit management of France fleet customers.
• Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Responded to customer inquiries and provided detailed account information.
• Worked with customer to create debt repayment plan based on current financial condition.