Daniel J Estime
Ocoee,FL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of customer service and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
More than 10 years in customer service
Overview
8
8
years of professional experience
Work History
Customer Service representative/, Fraud Agent/ Claims Specialist
TTEC
Orlando, Florida
06.2020 - Current
- Received or taking inbound call, greeting the customer with the company script and listen to the reason of the call if it is something in my power, I take care of it
- If not, send it to the appropriate department that will better assist the customer
- Always treat them with respect even though they are frustrated.
Network Marketing Agent
Atomy USA
Atlanta, Georgia
02.2015 - 06.2020
- Brief presentation of the company, try to know the client before to sell our products, also make phone called, sell online advertising space and opportunities to people, organizations and individual who wants to become an independent business owner
- Promote advertising and marketing materials and strategies
- Create and maintain client accounts.
- Achieved or surpassed monthly and yearly sales goals on consistent basis.
- Distributed advertising and marketing collateral to store locations.
Education
Bachelor of Science - Electrical Engineering
University of Central Florida FL
Orlando, FL04.2025
Associate of Arts - Math, Physic, Chemistry, Biology
Miami Dade College
Miami, FL05.2016
Skills
- Microsoft Windows applications, Word, Power Point And Excel
- Needs Assessment
- Comparing Products
- Customer Service and Assistance
- Calm and Professional Under Pressure
- Order and Refund Processing
Languages
French
Full Professional
creole
Native or Bilingual
Timeline
Customer Service representative/, Fraud Agent/ Claims Specialist
TTEC
06.2020 - Current
Network Marketing Agent
Atomy USA
02.2015 - 06.2020
Bachelor of Science - Electrical Engineering
University of Central Florida FL
Associate of Arts - Math, Physic, Chemistry, Biology
Miami Dade College
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