Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daniel L De La Rosa Mella

Utica,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Food Runner

Utica Lounge - Nexus Center
400 Oriskany St, Utica, NY
02.2023 - Current
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Greeted customers and provided outstanding customer service.
  • Restocked food supplies in kitchen and organized storage areas.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Cleared tables immediately after guests left in preparation for next party.
  • Cultivated warm relationships with regular customers.
  • Assisted customers with carry-out service.
  • Arranged tables and chairs for special occasions and events.
  • Monitored dining room and bar areas for signs of overcrowding.

Cashier

Burlington
710 Horario St, Utica, NY
10.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.

Crew Member

Dunkin' Donuts
1300 Genesee St, Utica, New York
05.2022 - 09.2022
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Stocked shelves to organize aisles in assigned department.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Prepared salads, soups and sandwiches for customers.

Education

High School Diploma -

Thomas R Proctor High School
Utica, NY
06.2023

Skills

  • Customer Service Excellence
  • Billing and Payment Processing
  • Customer Transactions
  • Server Support
  • Cleaning and Sanitizing
  • Supply Restocking
  • Adaptability
  • Clear Communication
  • Fast-paced worker
  • Teamwork

Certification

New York State Certificate of Excellence - Fulfilled all of the requirements to earn the New York State Seal of Biliteracy for the academic year 2022-2023 by demonstrating a high level of proficiency in English and in one other World Language.

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Food Runner

Utica Lounge - Nexus Center
02.2023 - Current

Cashier

Burlington
10.2022 - 01.2023

Crew Member

Dunkin' Donuts
05.2022 - 09.2022

High School Diploma -

Thomas R Proctor High School

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Daniel L De La Rosa Mella