Daniell Flores

•Maintained paper file and electronic health record within company which included: Corporate office, wharehouse, 5 facilities and off site storage

•HIPAA Compliant

•Fulfilled all medical records request in a timely manner for patient, legal, Insurance carrier

•Completed bi-annual and annual insurance audits

•Safeguarded and purged PHI according to state guidelines while maintaining HIPAA compliance

•Efficient in multi EHR systems: Allscripts, Veradigm, Solv, Office Ally

• Streamlined administrative processes, reducing wait times for patients and improving service delivery.
• Maintained accurate medical records using electronic health record systems to ensure data integrity.
• Utilized diverse EHR platforms including Allscripts, Office Ally, Solv.
• Fulfilled annual insurance carrier audits, legal and patient medical records requests.
• Assisted in insurance verification processes, facilitating seamless patient billing operations.
• Developed training materials for new staff, fostering a collaborative work environment and knowledge sharing.
• Coordinated communication between healthcare providers and patients, enhancing overall satisfaction.
• Implemented inventory management
• Led initiatives to improve patient flow during peak hours, optimizing clinic operations and resource allocation.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending by overseeing and approving each supply order per site weekly.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
• Reduced overhead costs through careful budget management and resource allocation.
• Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
• Managed scheduling for executive staff to ensure optimal time management and productivity.
• Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.

• Led cross-functional teams to enhance customer service strategies and operational efficiency.
• Analyzed sales data to identify trends, optimize inventory management, and drive profitability.
• Fostered a collaborative work environment, promoting team engagement and employee retention initiatives.
• Collaborated with corporate leadership to align departmental goals with overall business objectives.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.