Daniell Cooley

• Promptly and empathetically handled guest concerns and complaints
• Demonstrated integrity and honesty while interacting with clients, team member, and managers
• Maintained high standards of customer service during high volume, fast paced operation
• Built loyal clientele through friendly interactions and consistent appreciation
• Compiled financial reports pertaining to cash, expenditures and profit and loss
• Manage store paperwork, file outgoing and ingoing billing
• Encouraged cross-selling of additional products and services through relationship-building and acquirec understanding of customer business needs
• Maintained up-to-date knowledge of products and pricing in market served

* Booked large groups for weddings, seminars, conferences and other events, providing best available cabin rates

• Oversaw day-to-day operations of 135 Privately Owned Cabins and a Restaurant with staff of 34 employees total
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning
• Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data
• Oversaw hiring and interviewed potential candidates
• Hired contractors to perform services, such as painting, plumbing, and general cabin upkeep
• Monitored payroll, customer billing, and expense accounts