Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Work Availability
Timeline
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Daniell Porter

Daniell Porter

Fort Worth,US

Summary

Dynamic professional with extensive experience in collections, customer service, and data entry. Skilled at fostering positive client relationships and efficiently resolving disputes. Proven track record of prompt payment collection while demonstrating exceptional interpersonal and problem-solving abilities. Proficient in navigating multiple computer systems, including a solid understanding of Windows, Microsoft Office, and the Infinity system, ensuring seamless operations in high-volume environments. Committed to maintaining flexibility in work schedules and excelling in unsupervised settings, consistently delivering outstanding service through various communication channels such as phone, email, chat, and video.


Overview

12
12
years of professional experience
1
1
Certification

Work History

Collection Customer Service Representative

NewRez
12.2024 - Current
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Entered client details and notes into system for interdepartmental access and review.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Analyzed customer financial records to determine appropriate payment plan.

Benefit Specialist

Kelly Service Willis Towers Watson
09.2024 - 12.2024
  • Assist employees with enrolling in benefits programs and ensure enrollments are accurate
  • Design and manage employee benefits packages, including retirement, healthcare, life, and disability insurance
  • Educate employees about their benefits and changes to the benefits program
  • Collect, analyze, and summarize employee benefit data and trends

Dispatcher Office Assistant

Living Spaces Distribution Center
05.2019 - 05.2024
  • Facilitated seamless communication between warehouse, drivers, and customers while resolving scheduling conflicts and prioritizing urgent deliveries
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Inventory Specialist Forklift Operator

Hollingsworth
05.2017 - 02.2020
  • Managed inventory control through precise forklift operations, maintaining accurate stock levels and implementing systematic storage solutions
  • Streamlined warehouse operations by optimizing material flow patterns and reducing pick-time through strategic inventory placement
  • Conducted daily inventory audits while operating forklifts safely, ensuring stock accuracy and maintaining compliance with safety protocols

Customer Service Representative

Spectrum
06.2015 - 07.2017
  • Resolved customer inquiries and technical issues through multi-channel support, maintaining high satisfaction rates while handling complex service requests
  • Streamlined troubleshooting processes to reduce average call handling time while ensuring comprehensive issue resolution for telecommunications services
  • Documented and tracked customer interactions in CRM system, ensuring accurate service records and facilitating effective follow-up procedures

Shipping and Receiving Clerk

New Breed
08.2013 - 11.2015
  • Coordinated with cross-functional teams to optimize storage layout and improve warehouse efficiency through strategic space utilization
  • Developed systematic approach to inventory management, ensuring accurate stock levels and timely order processing while reducing discrepancies
  • Trained and mentored new warehouse staff in safety protocols and operational procedures while maintaining high standards of accuracy

Education

Ogle School Hair Skin Nails-Ft Worth
01.2022

Dental Assistant - undefined

Everett Community College
06.2019

Diploma -

Paula Laurance Dunbar
Fort Worth, TX
01.2008

Skills

  • Communication (Experienced), Leadership (Expert), Problem Solving (Expert), Active Listening, Interpersonal Communication, Attention to Detail (Expert), Computer Literacy, Creativity, Dispatching, Inventory Management, Forklift Operation, Customer Service, Documentation, Shipping, Receiving
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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 7 staff members.
  • Resolved product issue through consumer testing.

Languages

English (Native).

Certification

  • Certified Forklift Driver, Living Spaces and Hollinsworth

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Collection Customer Service Representative

NewRez
12.2024 - Current

Benefit Specialist

Kelly Service Willis Towers Watson
09.2024 - 12.2024

Dispatcher Office Assistant

Living Spaces Distribution Center
05.2019 - 05.2024

Inventory Specialist Forklift Operator

Hollingsworth
05.2017 - 02.2020

Customer Service Representative

Spectrum
06.2015 - 07.2017

Shipping and Receiving Clerk

New Breed
08.2013 - 11.2015

Dental Assistant - undefined

Everett Community College

Ogle School Hair Skin Nails-Ft Worth

Diploma -

Paula Laurance Dunbar