Daniella Alonso

• Built and maintained long-term client relationships through personalized service, preference tracking, and tailored follow-ups, resulting in increased repeat business and customer loyalty.
• Maintained department presentation by ensuring merchandise was neatly organized, correctly tagged, and displayed according to standards.
• Consistently met and exceeded individual monthly sales goals through product knowledge and active customer engagement.
• Executed POS transactions, processed returns, and handled daily sales payments with precision.
• Comfortably adapted to fluctuating customer flow, changing department priorities, and busy seasonal rush periods.

• Handled guest check-ins and check-outs, helped visitors find the best rental options for their needs, and created reservations with accurate pricing and rates using property management software.
• Inspected units before guest arrival to make sure all appliances, amenities, and furnishings were clean and working properly.
• Worked directly with housekeeping, maintenance, and outside contractors to handle repairs and ensure units were ready for check-in.
• Kept track of property repairs and renovations to prevent booking units under maintenance or construction.
• Built great relationships with returning guests to encourage repeat bookings and communicated updates directly with property owners.
• Organized tenant files, filed monthly utility receipts, and generated daily operational reports.

• Assisted customers with product selection, enhancing their shopping experience.
• Maintained knowledge of current promotions and merchandise to effectively communicate with customers.
• Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.

January 2023 – May 2023

August 2018 – May 2020