Daniella D'Antona
FORT MYERS
Summary
Dynamic account manager specializing in customer relationship management and order processing. Proven track record in lead generation and resolving inquiries, contributing to enhanced client satisfaction.
Overview
10
10
years of professional experience
Work History
Account Manager
ProSource Wholesale Flooring
Fort Myers
09.2021 - Current
- Managed client accounts and maintained strong relationships with customers.
- Coordinated product selections and order processing for flooring projects.
- Resolved customer inquiries and issues efficiently and professionally.
- Collaborated with installation teams to ensure project satisfaction and quality.
- Trained new team members on account management processes and best practices.
- Managed multiple accounts simultaneously while meeting deadlines.
- Provided technical support to customers when needed.
- Generated leads through cold calling activities.
Executive Housekeeping Manager
Homewood Suite by Hilton Hotels
Stratford
03.2016 - 04.2019
- Supervised daily housekeeping operations in a busy hotel environment.
- Trained and mentored housekeeping staff on best practices and standards.
- Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
- Established cleaning schedules to ensure timely room readiness for guests.
- Implemented quality inspections to maintain high cleanliness standards.
- Coordinated inventory management for cleaning supplies and equipment.
- Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Monitored budget spending for the housekeeping department.
- Developed strategies to increase efficiency while reducing costs within the department.
- Managed staff scheduling to optimize workforce efficiency and coverage.
- Created schedules for staff to ensure adequate coverage at all times.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Collaborated with other departments to enhance guest satisfaction initiatives.
- Investigated customer complaints regarding cleanliness or service issues.
- Ensured compliance with health codes and other legal requirements related to cleanliness standards.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Prepared and distributed assignment sheets to assigned staff.
- Organized special events requiring additional staffing or amenities.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Reported damage or theft of hotel property to management.
- Reported damage or theft of hotel property to management.
Education
High School Diploma -
Platt Tech RVTS
Milford, CT06-1993
Skills
- Account management
- Customer relationship management
- Sales forecasting
- Client onboarding
- Lead generation
- Team collaboration
Timeline
Account Manager
ProSource Wholesale Flooring
09.2021 - Current
Executive Housekeeping Manager
Homewood Suite by Hilton Hotels
03.2016 - 04.2019
High School Diploma -
Platt Tech RVTS