Hi, I’m
DANIELLA GOODEN
TEMPLE,TX
Summary
Correctional Officer with a 17-month history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitor and manage inmate behavior with focus, maintaining order and proactively addressing potential conflicts. Knowledgeable and dedicated customer service professional with 6 years of experience in the healthcare industry, Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Overview
7
years of professional experience
Work History
Texas Department Of Criminal Justice
Correctional Officer
03.2022 - Current
Job overview
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Observed behavior of residents individually and in groups.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at 30-minute intervals and conducted head counts and roll calls.
- Transported inmates to and from court hearings, medical appointments and other locations.
Cefco
Deli Team Lead
05.2022 - 08.2022
Job overview
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Tresl
Application Advisor
09.2021 - 01.2022
Job overview
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Collected data from customers such as assets, salaries, debts and employment status.
- Interviewed prospective loan applicants to determine up front eligibility and screen for approval.
- Reviewed loan applications and documents for accuracy and completeness.
Teleperformance
Customer Service Representative
02.2019 - 07.2019
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Resolved billing inquiries and disputes in timely fashion.
Teletech
Customer Service Representative
07.2018 - 12.2018
Job overview
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Resolved billing inquiries and disputes in timely fashion.
Robertson Ave Baptist Church
Nursery Worker
06.2016 - 10.2018
Job overview
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Taught children educational games to reinforce learning of alphabets and numbers.
- Prepared and served nutritious and healthy meals and snacks.
- Developed age-appropriate activities and crafts to engage children.
Customer Contact Channels
Customer Service Representative
07.2017 - 07.2018
Job overview
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Resolved billing inquiries and disputes in timely fashion.
- Investigated insurance claims denials and appeals.
- Developed and implemented customer service policies and procedures.
- Balanced deposits and credit card payments each day.
Education
Copperas Cove High SchoolCopperas Cove, TX
High School Diploma
05.2017
Skills
- Interview clients and take their calls to provide customer service and obtain information on claims
- Billing
- Proficient in Microsoft office
- Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance
- File and maintain records
- Contraband Prevention
- Suicide Prevention Training
- Restraint Techniques
- Central and Pod Control
- Verbal De-Escalation
- Active Listening
- Behavioral Observations
- Safety and Security
- Problem solving
Timeline
Deli Team Lead
Cefco
05.2022 - 08.2022
Correctional Officer
Texas Department Of Criminal Justice
03.2022 - Current
Application Advisor
Tresl
09.2021 - 01.2022
Customer Service Representative
Teleperformance
02.2019 - 07.2019
Customer Service Representative
Teletech
07.2018 - 12.2018
Customer Service Representative
Customer Contact Channels
07.2017 - 07.2018
Nursery Worker
Robertson Ave Baptist Church
06.2016 - 10.2018
Copperas Cove High School
High School Diploma